Senior Customer Support & Solutions Specialist, Apac

Buscojobs; New South Wales; On-site; AUD 100,000 - 125,000; Full time

Job description

Klaviyo — Customer Support Specialist

Posted 1 day ago

This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==

Role Seniority - junior

More about the Customer Support Specialist role at Klaviyo

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.

We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

How you will make a difference:

• Develop an in-depth knowledge of the Klaviyo platform

• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat

• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies

• Diagnose software issues and resolve escalated customer complaints using established processes

• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)

• Communicate thoughtfully and effectively with all Klaviyo customers

• Document troubleshooting and problem resolution steps.

Who You Are:

• A thoughtful communicator with strong written and verbal skills

• Passionate about creative problem solving for customers and end users

• Self-motivated, eager to learn and thrive in a collaborative environment

• Capable of adapting quickly to changing priorities

• Experience with or able to quickly pick-up:

• Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

• Web works, networking, and software products

• DNS, IPs and other networking concepts

• APIs

• Email marketing platforms and E-Commerce platforms

Requirements:

• Full authorisation to work in Australia without any restrictions

• Ability to work a Saturday - Wednesday working week (weekends)

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Klaviyo team will be there to support your growth.

GovConnex — Customer Support Specialist

Posted 1 day ago

This is a Customer Support Specialist role with GovConnex based in Sydney, NSW, AU
== GovConnex ==

Role Seniority - graduate, junior

More about the Customer Support Specialist role at GovConnex

Role : Customer Support Specialist

Location : Sydney CBD (Hybrid - 3-4 days/week in office)

Job Type: Full time

Reporting to : Head of Customer Success

Who is GovConnex?

GovConnex is a fast-growing SaaS company designed for public policy and corporate affairs professionals, founded in 2019.

GovConnex’s mission is to be the world’s leading provider of government information and workflow tools, allowing organisations to manage political and regulatory risk more efficiently. Our growing customer base includes ASX100 and Fortune 500 companies, as well as leading industry associations, consultancies and NFPs.

What You’ll Do:

GovConnex is looking for a Customer Support Specialist Manager to join our team during a critical growth phase. Reporting directly to the Head of Customer Success, you will provide empathetic and efficient frontline support to our customer base. Additionally, you will help to facilitate our Customer Renewals and Accounts Receivable process.

• Be a platform expert: Develop an in-depth knowledge of the GovConnex platform including our customer use cases, data sources and tech stack

• Be an omni-channel presence : Resolve customer queries primarily over live chat & email - but don’t be afraid to pick up the phone when it counts

• Provide best in class support: Communicate and escalate clearly for timely and empathetic customer support

• Provide critical internal feedback: Articulate and amplify challenges and opportunities for customer value, process improvement and feature prioritisation

• Drive renewal and accounts receivable operations: Assist Customer Success Managers with the management and communication of customer renewals, and assistance with the accounts receivable process.

• Improve how we operate: Internal processes, automations, software - you’re empowered to bring and execute your ideas

What We’re Looking For :

You are an early-career or graduate talent, looking to learn by doing. Our Support Specialists gain exposure to Engineering, Customer Success and Finance - with opportunities to grow into technical, customer facing or operational pathways.

• 0 - 2+ years in Customer Service, Technical Support or similar

• Exceptional communication and collaboration skills, with the ability to manage expectations

• Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments

• A creative and active problem solver, motivated by curiosity and the best way to do things

• An organised and detail-oriented way of working

• Familiarity with Australian political or government relations sectors (Desirable, but not required)

At GovConnex, we value curiosity, ambition, and a commitment to learning. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply. We welcome people from all backgrounds who are eager to grow and contribute.

Why Join Us:

GovConnex is a rapidly growing SaaS business, We present a unique opportunity for the right candidate to learn, grow and make an outsized impact.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the GovConnex team will be there to support your growth.

eToro — Customer Support (Superannuation) Specialist

Posted 1 day ago

This is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==

Role Seniority - mid level, junior

More about the Customer Support (Superannuation) Specialist role at eToro

What will you be doing?

You will be joining a small team focused on delivering excellent customer experience at Spaceship. Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services. Building trust requires empathy with a diverse range of customers and deep understanding of superannuation regulations and processes. You’ll play a key role in product development by connecting customer feedback with Product, Marketing, Engineering, Risk & Compliance and Investments.

• 2+ years of hands-on experience in superannuation customer support or working directly with super fund operations

• 2-3 years total experience in B2C customer support, customer success, or similar customer-facing roles

• Experience with customer support systems such as CRMs and online chat platforms

• Strong understanding of superannuation regulations, contribution rules, and member processes

• RG146 accreditation is highly preferred (we can support the right candidate in obtaining this)

• Experience with life insurance and investments is advantageous

• Full working rights in Australia

You will thrive in this position if you are:

• Excited by our mission and hungry for a challenge

• Passionate about forward-thinking fintech products, particularly superannuation and investment platforms

• Empathetic, patient and able to understand complex problems from different viewpoints

• Able to demonstrate initiative and persistence in solving customer problems

• Constantly iterating to find the best solutions for our members

• An exceptional communicator who thrives in a collaborative environment

• Inquisitive with a strong aptitude for continuous learning

• Detail-oriented with strong compliance awareness

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

Schneider Electric — Software Technical Support Engineer

Software Technical Support Engineer

Macquarie Park, NSW, Australia

This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==

Role Seniority - mid level

More about the Software Technical Support Engineer role at Schneider Electric

Job Description

• Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ

• 1-2 years of experience in Application Support function is highly regarded

• Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits

About us:

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity:

Our team is responsible for supporting customers in the “Industrial Automation” business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA. The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer’s end to end experience with Schneider Electric.

Key responsibilities:

• Owning, investigating and resolving complex software issues, proposing work-a rounds for customers

• Accurate and timely documentation of activities and findings in case management system

• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team

• Collaboration with colleagues in other support centres and departments

• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions

• Learning every day and actively contributing to the team and our customers

About you:

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business, including proficiency working with software architecture, SDLC, and related concepts. A tertiary qualification in Engineering or Computer Science is preferred and complemented by an understanding of software and automation hardware communications.

Key skills and experience:

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous

• Ability to demonstrate understanding of Windows OS, networking concepts and security

• Knowledge of Windows tools and commands for diagnosing issues

• Working knowledge of integrating hardware and software

• Quick thinking, self-motivated and customer-focused

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Schneider Electric team will be there to support your growth.