Senior Customer Support & Order Specialist

XPEL Australia; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

XPEL Australia is seeking a Customer Service Representative II to create a positive customer experience across inbound/outbound calls, warranty processing, order management and dealership support. You will handle orders in NetSuite, assist with account setup and billing questions, and coordinate with operations for returns and warranty resolutions.

Strong communication, a solid background in high-level customer and technical support, and proficiency with Excel and MS Office are essential.

Qualifications

• High school diploma required; 3 years of high-level customer and technical support experience.
• Experience providing support via live chats and email preferred.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Excellent professional communication and strong organizational skills.

Responsibilities

• Answer inbound calls and handle routine questions about operations, products and services.
• Enter, track, or change order statuses using NetSuite ERP and log all interactions.
• Assist with warranty processing, returns and testing coordination with Operations.
• Support dealerships, manage AR inquiries, and coordinate with cross-functional teams.

Skills

Inbound phone support

Technical support

Customer service

Microsoft Office

Education

High School Diploma

Tools

NetSuite ERP

CRM software

Job description

XPEL Australia is seeking a Customer Service Representative II to create a positive customer experience across inbound/outbound calls, warranty processing, order management and dealership support. You will handle orders in NetSuite, assist with account setup and billing questions, and coordinate with operations for returns and warranty resolutions.

Strong communication, a solid background in high-level customer and technical support, and proficiency with Excel and MS Office are essential.