Advanced Customer Support Specialist

XPEL Australia

City of Parramatta

On-site

AUD 60,000 - 80,000

Full time

7 days ago

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Job summary

XPEL Australia is seeking a Customer Service Representative II to deliver a positive customer experience across inbound/outbound calls, warranty processing, order management, referrals, AR, and dealership support. You will help customers by answering questions, entering orders in NetSuite, and guiding them through product and service details.

In this role you coordinate with internal teams, maintain accurate records in ERP/CRM systems, and contribute to on-time order fulfillment while

Qualifications

High School Diploma
3 years of high-level customer and technical support experience
Experience with live chats and email support preferred
Proficient with Excel, Word, PowerPoint and MS Office
Excellent phone presence with professional communication

Responsibilities

Inbound telephone support: answer calls, enter/check order status in NetSuite, advise customers on products and services, log calls.
Order management: monitor inboxes, process orders for XPEL locations and OEM business.
Outbound support: make outbound calls to customers for feedback and product information.
Referral pipeline support: daily communication with consumers, close tickets, process requests.
Warranty: process warranty claims, issue Return Authorizations, analyze data for trends and process improvements.
Dealership support and AR: set up new accounts, credits/billing inquiries, prepare invoices, assist with orders and commissions.