Senior Customer Success Lead – Aged Care Growth (Remote)

Medibank Private Limited; Queensland; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Amplar Health is seeking a highly experienced Customer Success Manager to lead growth, customer success and strategic direction of Amplar Health's aged care segment, Age Better. Reporting to the Head of Customer Success, you'll develop and execute strategies that strengthen customer partnerships, drive sustainable growth and deliver exceptional outcomes for our aged care partners.

Working closely with customers, partners and internal stakeholders, you'll identify new opportunities, lead

Qualifications

• Experience in customer success, business development or stakeholder engagement in health sector.
• Ability to identify growth opportunities and develop customer-focused solutions.
• Proven track record building relationships with senior stakeholders and delivering outcomes.
• Strong leadership and communication skills with experience building high-performing teams.
• Passion for innovation and improving customer experiences through healthcare solutions.

Responsibilities

• Driving customer success, retention and growth strategies.
• Building and managing senior stakeholder and customer relationships.
• Identifying and securing new business opportunities.
• Leading high-value tenders, proposals and commercial negotiations.
• Collaborating with internal teams to deliver innovative customer solutions.
• Providing market insights to influence strategic decision-making.
• Leading, coaching and building a high-performing team.

Skills

Customer success

Business development

Stakeholder engagement

Leadership

Strategic thinking

Communication

Job description

Amplar Health is seeking a highly experienced Customer Success Manager to lead growth, customer success and strategic direction of Amplar Health's aged care segment, Age Better. Reporting to the Head of Customer Success, you'll develop and execute strategies that strengthen customer partnerships, drive sustainable growth and deliver exceptional outcomes for our aged care partners.

Working closely with customers, partners and internal stakeholders, you'll identify new opportunities, lead