Senior Customer Readiness & Accessibility Advisor

Adlogic; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Career development programs

Job summary

Cross River Rail Delivery Authority is seeking a Senior Customer Readiness Advisor to prepare stations, customers and stakeholders for key project milestones. You will ensure customer facing infrastructure, wayfinding, signage and accessibility features are ready for use before they enter the rail network.

You will undertake site inspections, reviews, audits and testing activities, providing practical advice and evidence to support readiness decisions and help deliver positive customer outcomes.

Qualifications

• Sound understanding of project management methodologies and readiness frameworks.
• Strong interpersonal and negotiation skills to influence outcomes.
• Proven ability to build collaborative relationships across multidisciplinary teams.
• Experience with public transport or major infrastructure projects focusing on customer experience.
• Experience gathering structured evidence and providing assessments.

Responsibilities

• Support the Customer Readiness Verification and Validation Program, including planning, scheduling, site assessments, assurance checks and customer testing exercises
• Analyse testing and validation outcomes, understand risks and provide evidence-based recommendations to support customer experience and readiness outcomes
• Maintain readiness documentation, action registers, KPI reporting and project controls
• Champion customer and accessibility needs throughout the project lifecycle
• Conduct site reviews and assessments to identify customer experience, wayfinding, signage and accessibility issues and work with stakeholders to resolve them
• Facilitate meetings with diverse stakeholder groups to drive alignment, issue resolution and shared understanding of customer readiness objectives
• Develop readiness plans, audit reports, assessments, action registers and other documentation supporting readiness activities and governance requirements
• Build and maintain strong relationships with delivery partners, operational agencies, technical specialists and customer facing teams

Skills

Project management

Stakeholder engagement

Negotiation

Customer experience

Evidence gathering

Job description

Cross River Rail Delivery Authority is seeking a Senior Customer Readiness Advisor to prepare stations, customers and stakeholders for key project milestones. You will ensure customer facing infrastructure, wayfinding, signage and accessibility features are ready for use before they enter the rail network.

You will undertake site inspections, reviews, audits and testing activities, providing practical advice and evidence to support readiness decisions and help deliver positive customer outcomes.