Senior Customer & Network Readiness Lead

Adlogic; Brisbane; On-site; AUD 150,000 - 210,000; Full time

Job summary

Cross River Rail Delivery Authority in Brisbane is seeking a Customer & Network Manager to lead a multidisciplinary team and drive readiness for major project outcomes across the Cross River Rail program. You will coordinate readiness for network changes, station openings and timetable implementation across a complex multi-agency environment, ensuring alignment with project milestones.

This fixed-term role runs to 30 March 2029 and offers an opportunity to contribute to a city-shaping transport

Qualifications

• Experience leading multidisciplinary teams in complex environments.
• Ability to develop governance frameworks and readiness strategies.
• Proven record delivering outcomes with government agencies and partners.

Responsibilities

• Lead a multidisciplinary team responsible for customer and network readiness activities across major milestones.
• Oversee readiness strategies, governance, and implementation plans to support project outcomes.
• Maintain oversight of readiness, transition, implementation, and interdependencies.
• Drive readiness across project teams, operators, partners and agencies to align with milestones.
• Facilitate multi-agency governance forums and resolve cross-organisational issues.
• Build relationships with stakeholders across government, operators and partners.
• Identify and mitigate risks, issues, dependencies and interfaces in readiness activities.
• Prepare executive briefings, governance papers and recommendations for key decisions.
• Support the Customer and Network team and adapt to shifting priorities.

Skills

Leadership

Stakeholder engagement

Governance

Strategic planning

Job description

Cross River Rail Delivery Authority in Brisbane is seeking a Customer & Network Manager to lead a multidisciplinary team and drive readiness for major project outcomes across the Cross River Rail program. You will coordinate readiness for network changes, station openings and timetable implementation across a complex multi-agency environment, ensuring alignment with project milestones.

This fixed-term role runs to 30 March 2029 and offers an opportunity to contribute to a city-shaping transport