Customer and Network Manager

Queensland Government; Brisbane; Presencial; AUD 150.000 - 190.000; Jornada completa

Descripción de la vacante

The Cross River Rail Delivery Authority is seeking a Customer & Network Manager to lead a multidisciplinary team overseeing customer and network readiness activities for the introduction of new infrastructure and network changes. You will coordinate across agencies, manage governance and provide strategic oversight of major milestones as passenger services transition.

The role is fixed-term until 30 March 2029, based in Brisbane, with responsibilities spanning station openings, timetable

Formación

• Experience leading teams in complex delivery environments.
• Experience in readiness, transition, operational change or implementation.
• Strong stakeholder engagement and influencing skills.
• Experience developing governance, planning and implementation frameworks.
• Ability to identify and manage risks, issues and dependencies.
• Strong written communication and executive reporting skills.

Responsabilidades

• Lead customer and network readiness activities for major project outcomes.
• Develop readiness strategies, plans, governance and implementation approaches.
• Coordinate operational transitions, network changes and station openings.
• Drive alignment across project teams, operators and government stakeholders.
• Manage risks, issues, dependencies and implementation activities.
• Prepare executive briefings, governance papers and recommendations.
• Lead and develop a high-performing multidisciplinary team.

Conocimientos

Leadership

Stakeholder engagement

Governance

Strategic planning

Risk management

Descripción del empleo

The Cross River Rail Delivery Authority is seeking a Customer and Network Manager to lead a team responsible for customer and network readiness activities supporting the introduction of new infrastructure, operational capability, services and network changes. You will coordinate complex, multi agency readiness and implementation activities, lead stakeholder engagement and governance, and provide strategic oversight of major project milestones as Cross River Rail transitions toward passenger service. Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.

About The Role

The Customer & Network Manager plays a key leadership role in preparing customers, stakeholders, organisations and operating environments for the successful introduction of major project outcomes across the Cross River Rail program.

Leading a multidisciplinary team, you will be responsible for driving customer and network readiness activities associated with new infrastructure, network changes, station openings, operational transitions, timetable implementation and other significant project milestones.

The role will work across a complex multi-agency environment, bringing together operators, government agencies, delivery partners and project teams to ensure customer, operational and network outcomes are aligned and successfully implemented.

This opportunity will be offered for a fixed term until 30th March 2029

Key Responsibilities

• Lead customer and network readiness activities for major project outcomes.
• Develop readiness strategies, plans, governance and implementation approaches.
• Coordinate operational transitions, network changes and station openings.
• Drive alignment across project teams, operators and government stakeholders.
• Manage risks, issues, dependencies and implementation activities.
• Prepare executive briefings, governance papers and recommendations.
• Lead and develop a high-performing multidisciplinary team.

About You

You are an experienced leader with a background in infrastructure, transport, readiness, operational change, implementation or major project delivery. You are skilled at bringing people together, influencing stakeholders and delivering outcomes in complex environments.

You Will Bring

• Experience leading teams in complex delivery environments.
• Experience in readiness, transition, operational change or implementation.
• Strong stakeholder engagement and influencing skills.
• Experience developing governance, planning and implementation frameworks.
• Ability to identify and manage risks, issues and dependencies.
• Strong written communication and executive reporting skills.

Why work with CRRDA?

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.

Closing date: 1st November 2026

Occupational group

Construction & Architecture