Senior Custody & Investment Operations Lead

Insignia Financial; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Insignia Financial is seeking a Senior Custody and Investment Specialist to lead our custody and registry operating model evolution. Based in Australia, you will oversee service providers, monitor performance, and ensure compliance with SLAs and regulatory obligations.

You will collaborate with internal teams and external partners to drive governance and reporting, underpinting strategic transformations. You will manage transitions, restructure activities, and contribute to the design of a

Qualifications

• Proven experience in custody, funds management, investment operations, or financial markets.
• Strong knowledge of custody and registry services and related operational processes.
• Experience managing service providers and monitoring SLA and KPI performance.
• Exposure to custody transitions, implementations, or transformation initiatives.
• Sound understanding of settlements, instruction requirements, tax reclaims, legal, and operational service frameworks.
• Strong analytical and problem-solving skills with the ability to manage complex issues.
• Ability to build trusted relationships and influence stakeholders at all levels.
• A proactive approach to risk management, governance, and continuous improvement.

Responsibilities

• Monitor custody and registry provider performance against agreed service levels and KPIs.
• Manage relationships with key custody, registry, and internal stakeholders.
• Escalate and resolve critical operational issues to minimise member and fund impacts.
• Coordinate account and market opening requirements with internal and external partners; support governance, oversight, and service provider reporting activities.
• Ensure compliance with relevant policies, standards, and regulatory obligations.
• Contribute to custodian and registry tender and selection processes.
• Support and co-ordinate the transition of assets and restructure activities.
• Assist in designing and implementing the future custody and registry operating model.
• Identify and manage operational, service, and change-related risks.

Skills

Custody & funds operations

SLA & KPI monitoring

Stakeholder management

Custody transitions

Settlements & tax reclaim

Risk management

Regulatory compliance

Analytical problem solving

Relationship building

Governance & continuous improvement

Job description

Insignia Financial is seeking a Senior Custody and Investment Specialist to lead our custody and registry operating model evolution. Based in Australia, you will oversee service providers, monitor performance, and ensure compliance with SLAs and regulatory obligations.

You will collaborate with internal teams and external partners to drive governance and reporting, underpinting strategic transformations. You will manage transitions, restructure activities, and contribute to the design of a