Senior Crew Member | Mackay

Discover Mackay; Mackay Regional; Hybrid; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discount on menu items

Promotion opportunities

Job security in growing company

Creative brand culture

Job summary

Burger Urge is seeking a hands-on Crew Member in Mackay, Queensland to deliver exceptional customer service and maintain high standards in food preparation. You will work in a fast-paced environment, greet customers, take orders, and assist with cooking, cleaning, and restocking.

This role supports teamwork and requires a positive attitude. Responsibilities include operating kitchen equipment, managing transactions, and adhering to safety and quality guidelines.

Qualifications

• Strong interpersonal skills and friendly, customer-focused attitude.
• Ability to work effectively in a fast-paced restaurant environment.
• Solid organizational and time management abilities for multiple tasks.
• Experience with quick service restaurant operations is highly valued.

Responsibilities

• Greet customers and take orders in a timely and friendly manner.
• Prepare food according to Burger Urge standards and recipes.
• Maintain cleanliness and hygiene in kitchen, dining area, and restrooms.
• Operate and maintain kitchen equipment such as grills, fryers, and ovens.
• Handle cash and card transactions and keep accurate sales records.
• Communicate effectively with team members to ensure orders are accurate and quick.
• Participate in training and stay updated with Burger Urge policies and menu items.

Skills

Interpersonal skills

Fast-paced environment

Organizational skills

Time management

Quick service experience

Job description

JOB DESCRIPTION

Mackay,Queensland 4740

Contract: NEW

Benefits

• Career growth and promotion pathways
• Support for internal and external learning and development
• Strong market position and ongoing job security, The Burger Urge crew member is responsible for providing exceptional customer service and ensuring that all customers are satisfied with their dining experience. The crew member will be expected to work in a fast-paced environment, handling a variety of tasks, including taking orders, preparing food, maintaining cleanliness, and managing inventory. The crew member will also need to work closely with other team members to ensure that all tasks are completed efficiently and effectively.

Crew Member Role

• Greeting customers and taking their orders in a timely and friendly manner.
• Preparing food according to Burger Urge standards and recipes, including cooking, grilling, frying, and assembling food items.
• Maintaining cleanliness and hygiene standards in the kitchen, dining area, and restrooms.
• Operating and maintaining kitchen equipment, such as grills, fryers, and ovens.
• Handling cash and credit card transactions and maintaining accurate records of sales.
• Communicating effectively with other team members to ensure that orders are prepared correctly and quickly.
• Participating in training sessions and keeping up-to-date with Burger Urge policies, procedures, and menu items.

About the Employer

Burger Urge (BU) has been making delicious and juicy burgers for 18 years! We believe in making burgers the way they should be. We use premium local ingredients for our delicious, classic, and on-trend recipes.

Burger Urge is a fast-growing and dynamic restaurant chain with a passion for burgers. We are looking for an experienced and hands‑on Crew Member who is committed to delivering exceptional customer service and driving a positive workplace culture.

Our vision is not just to grow a 'successful restaurant chain' or a 'great burger brand' - This is a narrow view of who we are as individuals & as a collective.

Our vision is to develop a group of companies that seamlessly integrates beautiful product design in the areas of food and entertainment, music, film, art, and fashion in order to create one of the world's leading food, retail & lifestyle brands.

Our vision is to redefine the food and hospitality industry just as Apple redefined computers and how Nike redefined sporting apparel.

Our vision is to reimagine a better future for our industry, people, animals, and planet, and create beautiful products and experiences that reflect our interests, values, beliefs, and aspirations as individuals and as an organisation.

About the Candidate

• Strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong organizational and time management skills.
• Quick service restaurant experience is highly preferred.
• Availability to work flexible hours, including evenings, weekends and school holidays.

Mandatory Requirements

• Food Safety Certificate - Click the link to get yours.
• Valid working rights, including passport and visa documentation for international candidate.
• Obtain an RSA Certificate within 30 days of starting your employment.

Additional Benefits

• Generous employee discount on all menu items and merchandise.
• Growing company with expanding roles and promotion pathways.
• Strong market position within the industry with ongoing job security assured.
• Burger Urge is the most creative brand in the industry today, which flow into our operating structure and management processes.