Senior Credit Controller & Analytics Lead

BlueRock; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

B-Corp certified

Great Place to Work

Competitive salary

Free weekly lunches

Social events

Flexible working

HQ in CBD

Mentoring and coaching

Training programs

Inclusive and diverse culture

Salary sacrifice for BlueRock shares

Gym membership after 1 year

Mobile phone allowance after 6 months

BlueRock public holidays

Job summary

BlueRock in Melbourne is seeking an experienced Credit Controller to lead and coach the credit team, setting KPIs and driving DSO improvements. You will own debtor reporting, risk and trend analysis for the executive team, and craft effective credit policies and recovery strategies.

Join a dynamic Operations group focused on process improvement, leveraging technology to optimise collections and client satisfaction, with opportunities for growth and a supportive culture.

Qualifications

• 6+ year’s experience in a similar role in a commercial/professional services environment
• Strong Microsoft Excel skills
• Clear and effective communication
• Ability to explain complex financial issues clearly and persuasively
• Team leadership and coaching experience
• Previous experience with debtor reporting and analytics

Responsibilities

• Lead, coach and set KPIs for the credit team (DSO, collection rate, aged debt, overdue %)
• Own debtor reporting: build and deliver aged debt, WIP/lockup, risk and trend reports for the executive leadership team
• Set credit policy, escalation paths and recovery strategy, including payment plans, legal action and write-offs
• System enhancement and improvement focus, including improving and iterating ways of working and credit control frameworks
• Evaluate credit applications with a keen eye to assess the creditworthiness of our entrepreneur customers! Establish meaningful connections with our clients through regular phone contact
• Leverage technology to optimise debt collection processes.
• Contribute to building a robust financial process that streamlines our business operations.
• Assisting in establishing payment plans to enhance client compliance and satisfaction

Skills

Credit control

Leadership

Stakeholder engagement

Excel

Communication

Debt collection

Reporting

Process improvement

Job description

Join the BlueRock Team as a Credit Controller!

A smart human once said, “Do things you 💙 with people you care about and good things happen”, and at BlueRock, we are a growing team who love what we do. We’re B-Corp certified and a Great Place to Work - we take the responsibility of having fun seriously.

About Operations team

BlueRock Operations supports our advisory divisions to make our BlueRock employees’ lives easier! Our Operations team comprises finance, people & culture, marketing and IT professionals. We are pioneers of innovation and are always on the lookout for ways to improve processes so our teams can get back to the important stuff, supporting our clients.

What you’ll be doing

• Coach and mentor, helping to monitor the credit team KPI's (DSO, collection rate, aged debt, overdue %)
• Own debtor reporting: build and deliver aged debt, WIP/lockup, risk and trend reports for the executive leadership team
• Set credit policy, escalation paths and recovery strategy, including payment plans, legal action and write-offs
• System enhancement and improvement focus, including improving and iterating ways of working and credit control frameworks
• Evaluate credit applications with a keen eye to assess the creditworthiness of our entrepreneur customers!
  Establish meaningful connections with our clients through regular phone contact.
• Leverage technology to optimise debt collection processes.
• Contribute to building a robust financial process that streamlines our business operations.
• Assisting in establishing payment plans to enhance client compliance and satisfaction.

• 6+ year’s experience in a similar role, ideally within a commercial/professional services environment, working with multiple stakeholders

• Strong Microsoft Excel skills
• Clear and effective communication is essential.
• The ability to explain complex financial issues in a way that clients can understand and the ability be persuasive without being confrontational.
• Team leadership and coaching experience
• Previous experience with debtor reporting and analytics is a must have.

Our people love to work for us, here’s why!

• Officially B-Corp Certified, a Certified Great Place to Work 2026, 2025 and 2024 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [e-mail].