Senior Correspondence Officer

Queensland Government; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salaries

Generous leave entitlements

Employee wellbeing programs

Career training and development

Equity, diversity and inclusion

Job summary

Queensland Government in Brisbane is seeking a Senior Correspondence Officer to coordinate and process all division correspondence, providing advice on related matters to CSQ staff and executives. You will oversee proofreading, editing, formatting and QA of outgoing material while using Content Manager to track tasks and emails.

You will liaise with senior management to ensure timely, accurate correspondence, manage competing priorities in a high-volume environment, and maintain confidentiality

Qualifications

• Experience proofreading, formatting, editing and QA of correspondence.
• Strong written and verbal communication and negotiation skills.
• Ability to communicate with officers at all levels and manage competing priorities.
• Experience with departmental information management systems is preferred.

Responsibilities

• Review and edit outgoing correspondence to ensure accuracy and timely information.
• Autonomously assign, track, and monitor all incoming and outgoing correspondence for the Deputy Director-General and CSQ division.
• Maintain Content Manager and other document tracking systems to support email, tasks and document workflows.
• Liaise with senior management and other units to ensure timely completion of correspondence.
• Manage work in a high-volume, high-pressure environment with competing demands.
• Build professional relationships with stakeholders across CSQ and the Department of Health.
• Maintain confidentiality in all interactions and liaise with internal/external clients.
• Review and improve divisional correspondence systems, processes and guidelines.

Skills

Proofreading

Editing

Quality assurance

Written communication

Verbal communication

Interpersonal skills

Negotiation

Time management

Prioritisation

Tools

Content Manager

Job description

About the role:The Office of the Deputy Director-General (ODDG) is responsible for supporting the Deputy Director-General in providing leadership, strategic direction and delivery of key system support services that are safe, high quality and responsive to the health needs of Queenslanders.As a Senior Correspondence Officer, you will be responsible for attending to administrative tasks, with a specific focus on coordinating and processing all correspondence for the Division. This role will also provide professional advice and support to CSQ staff, including the executive team, on correspondence related matters.Your key responsibilities include:Review and edit outgoing correspondence to ensure accurate, timely and relevant information is provided in accordance with departmental guidelines and processes.Autonomously and proactively assign, track, and monitor all incoming and outgoing correspondenc for the Deputy Director-General and broader CSQ division.Maintain an effective electronic document record management system (Content Manager) and manage computerised systems to implement efficient email, tasks and document tracking whilst adhering to protocols that support preparation of correspondence.Liaise, negotiate, and consult with senior management and officers within CSQ to ensure correspondence is completed in a timely manner in accordance with agreed processes, standards, and guidelines.Liaise with Executive Services Unit and other departmental correspondence teams by directing enquiries, responding to emails, teams' calls, and following up on correspondence.Manage work in a complex, high pressure, high volume, environment with competing demands.Establish and maintain professional, effective working relationships with all stakeholders including staff of the branches/business areas in CSQ, other divisions of the Department of Health, Ministerial and Executive Services Unit, Office of the Director-General and Cabinet and Parliamentary Services.Maintain sensitivity and confidentiality during all interactions and liaisons with internal and external clients.Review, develop, evaluate and improve Divisional correspondence systems, processes, procedures and guidelines.Role fit:You will have demonstrated experience managing high volumes of incoming and outgoing correspondence, including proofreading, formatting, editing and quality assurance, supported by strong written, verbal, interpersonal and negotiation skills. You will be able to communicate effectively with officers at all levels, manage competing priorities, work autonomously and collaboratively, and consistently deliver quality outcomes within required timeframes. You will have knowledge and skills in departmental information management systems, particularly Content Manager, or the ability to quickly acquire these skills. You will also demonstrate a commitment to continuous improvement, with experience identifying and implementing changes that enhance work practices and service delivery.Why work for us:Career training and developmentCompetitive salariesGenerous leave entitlements, including leave loadingEmployee wellbeing programsOur commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.Ready to apply?For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.