Senior Coordinator Cyber Response

the original; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid working

Job summary

Cyber Security NSW is seeking a Senior Coordinator to join the Cyber Incident Response Team in Sydney. This role leads a diverse group of technical specialists to support cyber incident response across NSW Government, focusing on operational efficiency, team leadership and continuous improvement.

You will manage resources, coordinate incident triage and ensure alignment with ICT and security strategies while participating in an on-call roster, with possible after-hours work.

Qualifications

• Experience leading diverse technical teams in cyber incident response.
• Strong ability to manage priorities, timelines and incident workflow.
• Proven skills in analysing operations data and driving improvements.
• Knowledge of cyber security tools, technologies and playbooks.

Responsibilities

• Lead and coordinate a diverse group of technical professionals in cyber response.
• Develop, document and monitor processes to improve efficiency and service delivery.
• Allocate resources to meet core business requirements and performance targets.
• Analyse performance data and support senior leaders in organizational change.
• Foster collaboration and maintain strong stakeholder relationships.
• Contribute to training, guidance and development of cyber response capability.
• Ensure initiatives align with business objectives and security strategies.
• Maintain awareness of operational challenges and integrate into plans.

Skills

Cyber Incident Response

Cyber Security Operations

Security Operations Centre (SOC)

Incident Management

Incident Triage & Resolution

Threat Detection

Operational Leadership

Technical Team Leadership

Security Monitoring

Incident Escalation

Operational Risk Management

Continuous Improvement

Process Optimisation

Business Operations Management

Stakeholder Engagement

Performance Reporting

Resource Management

Workforce Planning

Security Governance

Compliance

Business Continuity

Cyber Security Tools & Technologies

Threat Analysis

Playbook Development

Cyber Response Procedures

Capability Development

Technical Coaching

Problem Solving

Service Delivery

High-Pressure Operations

Critical Incident Management

Security Operations Management

Change Leadership

Australian Government Security

CISSP

CISM

Security+

Cyber Defence

Security Analytics

SIEM

Threat Intelligence

Job description

Senior Coordinator Cyber Response NSW Department of Customer Service Sydney, NSW, AU

Job Description

Salary and Employment Terms

Clerk Grade 9/10 - $133,348 to $146,945 base salary p/a plus superannuation and annual leave loading.

Location: Sydney CBD, with hybrid working conditions and a 50% office presence required. Flexible working arrangements may be available in line with the DCS Flexible Working Policy.

Contract type: Ongoing, full-time (35hpw)

About the Role

Cyber Security NSW is seeking a Senior Coordinator to join the Cyber Incident Response Team. We are looking for a highly organised professional with experience leading, coordinating and managing a diverse group of technical specialists to support cyber incident response activities across the NSW Government. The ideal candidate will have a strong focus on operational efficiency, team leadership and continuous improvement.

In this role, you will foster a collaborative work environment and ensure alignment with ICT and cyber security strategies to support the achievement of key business objectives.

This role includes participation in an on-call roster and may require work outside standard business hours in response to reportable cyber incidents. Flexibility and responsiveness are essential.

Key Accountabilities

• Develop, document, implement and monitor business systems, procedures and methods, and adapt processes and techniques, to facilitate efficient business operations and make recommendations to improve efficiency, cost management and service delivery.
• Lead and manage the coordination of a diverse group of technical professionals in the execution of cyber response, ensuring effective coordination, triaging and resolution of cyber incidents.
• Manage and oversee operations, identifying, allocating and managing resources to ensure the delivery of core business requirements and the meeting of performance expectations.
• Analyse and interpret operations performance data to proactively address trends and issues and support the senior leaders in leading change across operational teams to embed change in systems, policies and procedures, and ways of working.
• Lead, manage and contribute to continuous business and customer service improvement initiatives to ensure optimal service delivery.
• Develop and maintain strong working relationships and networks to ensure effective coordination of information, timely responses to meet business strategies, and foster a positive customer experience.
• Develop, review and implement improved business procedures for cyber response capability, develop assessment protocols, guidance and supporting material, and facilitate technical advice and training to support professional development and capability building.
• Maintain an in-depth knowledge of business operations, challenges and objectives, ensuring initiatives are integrated effectively into operational plans to deliver effective outcomes

About You

• The ability to participate in an on-call roster and work outside standard business hours, including weekends and public holidays, when responding to reportable cyber incidents. Note: this requirement only applies when rostered for on-call duties.
• Experience delivering high-quality business support services while managing competing priorities, tight timeframes and changing demands.
• Proven ability to lead collaborative and high-performing teams, supporting team members to resolve issues and deliver quality outcomes in a complex environment.
• Strong analytical and problem-solving skills, with the ability to continuously review and improve systems, processes and procedures while ensuring compliance with legislative and organisational requirements.

Highly Desirable

• Possession of, or willingness to obtain, an industry-recognised cyber security certification such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager).
• Must be an Australian Citizen with the ability to obtain and maintain a Baseline, or higher, National Security Clearance and successfully undergo a National Police Check.
• Demonstrated technical experience in cyber incident response, including the use of cyber security tools, technologies and methodologies.
• Ability to work on a continuous rostered on-call basis, including outside standard working hours such as evenings, weekends, and public holidays, as required

Why Work for Cyber NSW?

Flexible working: We offer a broad range of flexible working arrangements.

Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.

Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.

Wellbeing support: Access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.

Inclusive culture: Staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.

Leave entitlements: Four weeks annual leave and paid sick leave, carer's leave, and long service leave.

About the Team

Cyber Security Defence & Capability (CDC) provides safeguarding measures to strengthen cyber security across the NSW Government. CDC delivers cyber incident response and recovery capabilities, develops intelligence on the cyber threat landscape and issues alerts regarding vulnerabilities impacting NSW government systems and services.

About Cyber Security NSW

Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.

Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.

ID Support NSW

ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.

Contact & Additional Information

For enquiries relating to recruitment please contact Amy Vierboom via [e-mail].

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Belong in our diverse and inclusive workplace: The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

Desired Skills and Experience

Cyber Incident Response, Cyber Security Operations, Security Operations Centre (SOC), Incident Management, Incident Triage & Resolution, Cyber Threat Detection, Operational Leadership, Technical Team Leadership, Security Monitoring, Incident Escalation, Operational Risk Management, Continuous Improvement, Process Optimisation, Business Operations Management, Stakeholder Engagement, Performance Reporting, Resource Management, Workforce Planning, Security Governance, Compliance, Business Continuity, Cyber Security Tools & Technologies, Threat Analysis, Playbook Development, Cyber Response Procedures, Capability Development, Technical Coaching, Problem Solving, Service Delivery, High-Pressure Operations, Critical Incident Management, Security Operations Management, Change Leadership, Australian Government Security Requirements, CISSP, CISM, Security+, Cyber Defence, Security Analytics, SIEM, Threat Intelligence.

Closing Date

Thursday 10th September @ 9.59am