Cyber Incident Response Lead

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangements

Four weeks annual leave

Job summary

NSW Department of Customer Service is seeking a Senior Coordinator to join the Cyber Incident Response Team in Sydney, with hybrid working and a 50% office presence. The role focuses on leading a diverse group of technical professionals to support cyber incident response, driving efficiency and continuous improvement.

You will participate in an on-call roster, with potential work outside standard hours to respond to reportable cyber incidents, and contribute to aligning ICT and cyber security

Qualifications

• On-call roster participation and after-hours responsiveness.
• Experience delivering high-quality business support services while managing competing priorities.
• Proven ability to lead collaborative and high-performing teams in a complex environment.
• Strong analytical and problem-solving skills with process improvement focus.

Responsibilities

• Develop, document, implement and monitor business systems and methods to improve efficiency and service delivery.
• Lead diverse technical professionals in cyber response, coordinating triage and resolution of incidents.
• Oversee operations, allocating resources to meet performance expectations.
• Analyze performance data to address trends and support leadership in change across teams.

Skills

Team leadership

Operations coordination

Analytical skills

Cyber incident response knowledge

Tools

Cyber security tools

Job description

NSW Department of Customer Service is seeking a Senior Coordinator to join the Cyber Incident Response Team in Sydney, with hybrid working and a 50% office presence. The role focuses on leading a diverse group of technical professionals to support cyber incident response, driving efficiency and continuous improvement.

You will participate in an on-call roster, with potential work outside standard hours to respond to reportable cyber incidents, and contribute to aligning ICT and cyber security