Senior Continuous Improvement Strategist

People First Bank; Adelaide, Toowoomba Regional; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working arrangements

Discounts on banking, health insurance

Training and study support

Competitive leave benefits

Wellbeing programs

Volunteer and community initiatives

Recognition program

Job summary

People First Bank is seeking a Continuous Improvement Senior Specialist to lead customer-focused initiatives and drive improvements across the organisation. You will partner with leaders to identify friction points, translate insights into actions, and deliver measurable business value while supporting regulatory obligations.

You will own end-to-end improvement programs, coach teams in CI practices, and report progress to senior leaders.

Qualifications

• Significant experience leading continuous improvement or transformation initiatives.
• Proven track record delivering measurable customer and business outcomes.
• Experience managing multiple priorities in dynamic environments.
• Strong facilitation and stakeholder management capabilities.
• Excellent analytical and problem-solving skills.
• Experience presenting recommendations to senior stakeholders.

Responsibilities

• Coordinate and contribute to the Customer First Forum to prioritise friction points.
• Lead end-to-end improvement projects enhancing customer experience and efficiency.
• Identify root causes and translate insights into practical opportunities.
• Facilitate workshops and stakeholder engagement activities across the organisation.
• Maintain oversight of the improvement pipeline with risks and timelines.
• Develop reporting showing customer and business value delivered.

Skills

Continuous improvement

Operational excellence

Stakeholder engagement

Analytical thinking

Problem solving

Change management

Education

Lean Six Sigma Black Belt

Tools

DMAIC

Value Stream Mapping

Process Mapping

Customer Journey Mapping

Job description

People First Bank is seeking a Continuous Improvement Senior Specialist to lead customer-focused initiatives and drive improvements across the organisation. You will partner with leaders to identify friction points, translate insights into actions, and deliver measurable business value while supporting regulatory obligations.

You will own end-to-end improvement programs, coach teams in CI practices, and report progress to senior leaders.