Senior Community Worker (Complex Needs)

Australian Health Elevation Services; Penrith City Council; On-site; AUD 80,000 - 100,000; Full time

Job summary

Australian Health Elevation Services – Penrith NSW is seeking a Senior Community Worker to lead a high-intensity caseload within NDIS and Home Care Packages. The role demands expert case management, crisis intervention, and strategic service planning to achieve outcomes for complex clients.

You will mentor junior staff, facilitate cross-disciplinary collaboration, and ensure compliance with price guides and legislation while driving continuous quality improvement.

Qualifications

• Minimum 1 year of full-time experience in high-complexity community work, support coordination, or case management.
• Proven experience with NDIS and HCP clients and independent coordination.
• Qualification in Community Services, Social Work, Psychology, or Welfare.

Responsibilities

• Conduct biopsychosocial assessments for clients with complex needs.
• Develop and review highly individualised support plans addressing risk and disadvantage.
• Manage multiple high-risk cases and coordinate across NDIS/HCP funding streams.
• Lead multidisciplinary collaboration with health and housing professionals and agencies.
• Mentor junior staff and contribute to quality improvement and policy development.

Skills

NDIS experience

Crisis management

High-risk client handling

Stakeholder coordination

Education

Diploma

Bachelor degree

Job description

Australian Health Elevation Services – Penrith NSW

Job Title: Senior Community Worker

Company: Australian Health Elevation Services Pty Ltd

Location: Penrith NSW

Employment Type: Full-time

Salary: $80,000 - 100,000 per year

About Us

We are a established community services provider supporting clients under the NDIS (National Disability Insurance Scheme) and Home Care Packages (HCP). We work with complex, high-needs clients and expect excellence from our team. We are now looking for a high-performing Senior Community Worker to manage a demanding caseload and drive service outcomes.

The Role

We are seeking an exceptional and highly experienced Senior Community Worker to manage a complex portfolio of NDIS and HCP clients. This is not an entry-level or standard coordination role. You will handle high-intensity case management, complex crisis intervention, multi-stakeholder coordination, and strategic service planning. You will also be expected to mentor junior staff and contribute to organisational quality improvement.

This role is suited to a current Senior Support Coordination Manager or an experienced community worker ready for genuine senior responsibility.

Key Responsibilities

• Conduct comprehensive, biopsychosocial assessments for clients with complex needs, including mental health, behavioural challenges, housing instability, and multi-morbidity.
• Develop, implement, and review highly individualised support plans that address challenging behaviours, health risks, and social disadvantage.
• Manage multiple high-risk cases simultaneously, prioritising based on urgency and client vulnerability.
• Handle full coordination of supports across NDIS and HCP funding streams, including budget management, service booking, and compliance with price guides and legislation.
• Lead multidisciplinary collaboration with allied health professionals, GPs, housing services, legal advocates, and government agencies.
• Negotiate with difficult or non-responsive providers to ensure client needs are met without service gaps.
• Lead crisis response for clients experiencing safeguarding issues, health deterioration, or behavioural escalation.
• Conduct thorough risk assessments and implement safety plans, including mandatory reporting and liaison with emergency services when required.
• Manage client incidents, complaints, and service failures with professional accountability.
• Mentor, guide, and provide informal supervision to junior community workers and support coordinators.
• Identify systemic service gaps and propose practical improvements to management.
• Contribute to policy development, audit preparation, and continuous quality improvement initiatives.
• Maintain immaculate case notes, risk assessments, and communication logs in line with NDIS/HCP standards, privacy laws, and organisational policy.
• Prepare detailed reports for internal reviews, external auditors, or regulatory bodies as required.

What We Are Looking For

Essential (Non-negotiable)

• Minimum 1 year of full-time relevant experience in a high-complexity community worker, support coordination, or case management role. Part-time counted pro-rata.
• Proven experience working with NDIS and HCP clients and handling complex coordination independently.
• A relevant qualification (minimum Diploma; Bachelor degree strongly preferred in Community Services, Social Work, Psychology, or Welfare).
• Demonstrated ability to manage crisis situations, high-risk clients, and challenging stakeholder relationships without constant supervision.
• Strong understanding of person-centred practice, cultural safety, trauma-informed care, and legal obligations (including mandatory reporting).
• Exceptional written and verbal communication skills, including the ability to write clear, detailed case notes and reports.
• Current [Police Check / Working with Children Check / NDIS Worker Screening Check / Driver's Licence].

Highly Desirable

• Minimum 1-3+ years full-time equivalent post-qualification experience in community services.
• Experience supervising or mentoring other staff.
• Knowledge of NDIS practice standards, HCP guidelines, and relevant state-based community services legislation.
• Training in crisis intervention (e.g., Safe Crisis Management), mental health first aid, or behaviour support.

Why Join Us?

• Genuinely challenging and rewarding role with high-complexity clients.
• Opportunity to lead, mentor, and shape service delivery.
• Competitive Salary

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