Senior Communication and Media Officer

Residential Tenancies Authority QLD; Brisbane; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work up to 60%

Brisbane CBD offices

Professional development

Diversity and wellbeing

Employee benefits program

Job summary

Residential Tenancies Authority QLD in Brisbane seeks a Senior Communication and Media Officer to plan, write and improve internal and external content, media and engagement campaigns that inform customers, people and stakeholders. The role involves delivering content across media, digital channels and corporate communication, building trusted relationships and advising on emerging risks and opportunities.

Based in Brisbane CBD with flexible remote work options.

Qualifications

• Plan, write and evaluate communication and engagement activities.
• Deliver content across media, digital, web and corporate channels.
• Build trusted relationships and advise on emerging risks and opportunities.
• Translate complex information into clear, accessible content.

Responsibilities

• Plan, write and continuously improve internal and external content, media and engagement campaigns.
• Coordinate media enquiries and monitor emerging issues and trends.
• Partner with subject matter experts across the organisation to inform content and engagement.
• Support customer understanding and confidence in RTA services.

Skills

Content planning

Writing

Editing

Media relations

Digital channels

Stakeholder engagement

Communication strategy

Attention to detail

Fast-paced work

Education

Degree in Communications/Public Relations

Tools

Microsoft 365

Job description

Residential Tenancies Authority QLD – Brisbane QLD

We are seeking an experienced Senior Communication and Media Officer to join the Residential Tenancies Authority (RTA). In this role, you will plan, write and continuously improve internal and external content, media and engagement campaigns that inform, educate and connect with our customers, people and stakeholders.

You'll enjoy variety and work as part of a collaborative, multidisciplinary team within a customer-focused environment that values your professional judgement, strategic thinking and contributions. As a trusted business partner, you'll provide clear, strategic and practical communication and engagement advice and content, identifying and responding quickly and effectively to planned, emerging and urgent changes, risks and opportunities.

This position is a fixed-term opportunity located in Brisbane CBD.

As a Senior Communication and Media Officer, you'll help deliver communication and engagement activities that support the RTA's customers, people and organisational priorities. Working across media relations, content development, digital channels and corporate communication, you'll create clear and accessible communication that informs, educates and connects with diverse audiences.

Partnering with subject matter experts and business areas across the organisation, you'll develop content, coordinate media enquiries, monitor emerging issues and trends, and use insights and feedback to continuously improve communication outcomes.

This is a hands‑on generalist communication role working across media, content, digital, engagement and organisational initiatives. You'll bring strong communication skills, sound judgement and a collaborative approach while building trusted relationships and delivering communication and engagement outcomes that support customer understanding, confidence in the RTA and awareness of its services. You'll also be adaptable, open to learning and comfortable working at pace in an environment focused on continuous improvement and supporting organisational priorities.

What we offer is:

• The flexibility to work remotely up to 60% of the time once successfully onboarded and approved
• Contemporary offices at Midtown Centre on Mary St, Brisbane CBD
• A rewarding role with learning and professional development opportunities
• A supportive and inclusive culture that values diversity, wellbeing and collaboration
• Health and wellbeing initiatives, reward and recognition program and a range of employee benefits.

To be successful you will need:

• Demonstrated experience in planning, writing, editing and evaluating communication and engagement activities
• Experience delivering content across media, digital, web, social and corporate channels
• Ability to build trusted relationships and achieve shared outcomes
• Excellent written and verbal communication skills, sound judgement, high attention to detail and the ability to translate complex information into clear, accessible content
• Ability to manage competing priorities, respond to change and deliver high-quality work in a fast-paced environment
• Experience in a communication, media or public relations role within a corporate, government or customer-focused environment will be highly regarded.