Senior Code Compliance Analyst, Insurance Code

Australian Financial Complaints Authority; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Gold AWEI Accreditation 2025

Accredited Family Friendly Workplace

Job summary

Australian Financial Complaints Authority in Melbourne seeks a Senior Code Compliance Analyst to support the Insurance Code team. The role reports to the Insurance Code Compliance Senior Manager and focuses on monitoring insurer practices, reporting findings, and assisting with data-driven compliance actions.

You will conduct investigations, provide committee-ready analysis, and engage with subscribers and consumer groups. The contract is for an initial 12 months with hybrid work arrangements.

Qualifications

• Experience in financial services or regulatory/compliance work.
• Strong data analysis and investigation experience.
• Excellent written and verbal communication skills.
• Ability to work autonomously and in a small team.

Responsibilities

• Analyse qualitative and quantitative information to identify problems.
• Provide compliance research for the code committee.
• Monitor and report on code compliance through programs and activities.
• Conduct compliance investigations and advise on corrective actions.
• Provide secretariat support to the committee.
• Engage with code subscribers and consumer advocacy groups.

Skills

Regulatory compliance

Data analysis

Communication skills

Autonomous work

Education

Legal qualifications

Job description

Australian Financial Complaints Authority – Melbourne VIC

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

The Insurance Code team at AFCA monitors insurers’ compliance with the General Insurance and Life Insurance Codes of Practice. By driving best practice, its aim is to improve standards of service in the Australian insurance industry – ultimately helping insurers to create a better experience for customers. The Code team is a separately operated and funded business unit of AFCA working for five independent Committees. The role of Senior Code Compliance Analyst will report to the Insurance Code Compliance Senior Manager.

The role involves monitoring insurance practices to identify problems, recommending improvements and reporting publicly on findings. The role will be responsible for supporting the committee by providing high quality data and compliance analysis, monitoring and reporting on code compliance and investigating Code breach allegations.

Typically in this role, you will:

• Analyse qualitative and quantitative information to identify emerging problems and understand their significance
• Provide compliance research as well as other duties on behalf of the code committee
• Monitor and report on code compliance by leading compliance programs and monitoring activities
• Conduct compliance investigations and advise on corrective actions for breaches
• Provide secretariat support to the committee
• Proactively engage and liaise with code subscribers and consumer advocacy groups

This is an initial 12-month contract.

Qualifications

To be successful in this role, you’ll come equipped with:

• Experience in the financial services industry or have regulatory and compliance experience
• Strong data analysis skills and investigation experience
• Legal qualifications would be highly desirable but not essential
• Excellent written and verbal communication skills and strong interpersonal skills
• Ability to work autonomously and as part of a small team

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.