Senior CloudOps Engineer -DevLabs- Support/BAU

NCS Group Australia; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

NCS Australia is seeking a Senior CloudOps Engineer for the DevLabs Squad to support a large, enterprise-scale platform spanning on‑prem VMware and AWS. You’ll operate in a mature environment focused on reliability, security and customer support, handling upgrades, automation, and incident response to keep the platform healthy across many environments.

You’ll drive improvements in automation, observability and runbooks, collaborating with engineering and platform teams while delivering reliable,

Qualifications

• You are an experienced Senior CloudOps Engineer who supports large-scale enterprise platforms.
• You’ll operate in a mature environment focusing on reliability, security and customer support.
• You solve problems with an iterate-and-improve mindset and strong troubleshooting skills.

Responsibilities

• Provide day-to-day support for production and non-production environments.
• Respond to and resolve customer and platform support requests during business hours.
• Perform platform upgrades and enhancements, including Kubernetes and Rancher upgrades.
• Identify and remediate security vulnerabilities across the platform.
• Execute platform rebuilds through automation and Infrastructure as Code.
• Drive continuous improvement across reliability, automation and support processes.
• Enhance observability with better monitoring, dashboards and alerting.
• Work with engineering and platform teams to maintain health and availability.

Skills

AWS

Troubleshooting

Incident management

Platform support

CI/CD

Tools

Docker

Kubernetes

Terraform

New Relic

Splunk

GitHub

GitHub Actions

Bamboo

Job description

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We are seeking an experienced Senior CloudOps Engineer to join the DevLabs Squad, supporting one of our largest and most critical technology platforms.

DevLabs is a mature, enterprise-scale container orchestration platform that powers hundreds of applications across the organisation. This is not a greenfield engineering role. Instead, it is suited to engineers who thrive in a highly operational environment and understand the importance of maintaining platform stability, security, reliability, and performance.

The platform spans both on-premises VMware infrastructure and AWS cloud environments, with Rancher providing the orchestration layer. DevLabs is managed through Infrastructure as Code principles and immutable infrastructure practices, ensuring all changes are automated, tested, and deployed consistently across more than 25 environments.

We're looking for someone who enjoys solving operational challenges, supporting customers, improving platform health, and ensuring a complex platform continues to operate safely and securely throughout its lifecycle.

What You'll Be Doing

• Provide day-to-day support for both production and non-production platform environments
• Respond to and resolve customer and platform support requests during business hours
• Perform platform upgrades and enhancements, including Kubernetes and Rancher upgrades
• Identify, assess and remediate security vulnerabilities across the platform
• Execute platform rebuilds through automation and Infrastructure as Code
• Support ongoing platform maintenance and operational excellence initiatives
• Drive continuous improvement opportunities across reliability, automation and support processes
• Enhance observability capabilities through improved monitoring, dashboards and alerting
• Work closely with engineering and platform teams to maintain platform health and availability
• Contribute to operational documentation, runbooks and support procedures

Qualifications

You are an experienced Senior CloudOps Engineer who understands the realities of supporting large-scale enterprise platforms. You enjoy working in environments where operational excellence, stability, security and customer support are the primary focus.

You bring a pragmatic approach to problem solving, strong troubleshooting skills, and a continuous improvement mindset. Most importantly, you're comfortable working within a mature platform environment where success is measured by reliability and operational effectiveness rather than building new products.

Technical Skills & Experience

Essential

• Strong experience working with AWS
• Strong containerisation experience using Docker
• Proven experience supporting large-scale Kubernetes platforms in enterprise environments
• Strong Infrastructure as Code experience using Terraform
• Experience with observability and monitoring platforms such as New Relic and Splunk
• Experience with CI/CD and deployment tooling, including:
  • GitHub
  • GitHub Actions
  • Bamboo
• Strong troubleshooting, incident management and platform support capabilities

Desirable

• Experience with Rancher administration and upgrades
• Exposure to hybrid cloud environments spanning on-premises and AWS platforms
• Scripting or software development experience using:
  • Python
  • Node.js
  • Java
• Experience working with immutable infrastructure principles and automated platform rebuilds
• Experience enhancing monitoring, alerting and platform observability

Additional Information

Why join us

At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go!

We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.

We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at [e-mail].

Other important stuff

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.

Visit our website https://www.ncs.co/en-au/ for more information.

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.