Senior Client Support Team Member

Scope Psychology Services Australia; City of Brisbane; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Team events

Birthday day off

Neurodiversity-friendly workplace

Job summary

Scope Psychology Services Australia is looking for a Client Support team member in Brisbane to start at 2 days per week with a clear progression path to a senior role by late 2027. You will work with our Clinic Coordinator from day one, gaining exposure to clinic operations, bookings, and NDIS knowledge, with ongoing development and performance-based advancement.

You will be part of a well-established psychology practice serving Brisbane, South East Queensland, and clients nationwide via

Qualifications

• Minimum 1 year admin experience in a medical or allied health setting.
• Strong written and verbal communication skills.
• Ability to work progressively toward a senior role.
• Interest in AI, automation, and learning new software.

Responsibilities

• Greet and assist clients, manage enquiries, and maintain a calm clinic atmosphere.
• Handle bookings, payments, and day-to-day admin with care and accuracy.
• Support practitioners to enable focus on clinical work.
• Guide clients through initial contact, intake, and onboarding.

Skills

People skills

Organisation

Self-motivation

Curious about AI/automation

Team player

Flexibility

Medical admin experience

Tools

Practice management software

Communication tools

Job description

Advance Your Career: From Client Support to Senior Team Member

We're hiring a Client Support team member who wants to build something with us over the long term. The role starts at two days a week, with a clear path to grow into a senior position by late 2027. Progression is built around performance milestones, and you'll move forward as you demonstrate the skills to do so.

You'll work alongside our Clinic Coordinator from day one, learning how the practice runs. We put real investment into the people we hire and look for commitment in return.

If you’re looking for ‘just a job’ to fill the hours, this role is not for you. But if you’re a driven A-player looking for a long-term home where your initiative, loyalty, and reliability are genuinely seen and rewarded with genuine career progression, we’d love to hear from you.

About Scope Psychology Services

We're a well-established group psychology practice in Norman Park, Brisbane, focused on neurodevelopmental conditions. We've supported clients across Brisbane, South East Queensland and around Australia (also, internationally via telehealth) for over 10 years. Clinical and operational quality both matter here, and we manage to have a good time while keeping those standards high.

• Our core values: Understanding, Adaptable, High Achievers, and Reliable.
• We work mostly paperless, use modern tools, and take our systems seriously.

Your Growth Path

We've put together a clear, three-phase development plan so you always know where you stand, what you're working toward, and what real progress looks like. You'll move forward at the pace your performance earns.

Phase 1: Finding Your Feet

This is where you settle in and become a confident, capable part of the team. You'll learn our systems, get comfortable with the daily rhythm of clinic life, and start building solid working relationships with clients and practitioners.

• Welcoming clients, answering enquiries, and keeping a calm, friendly clinic atmosphere
• Handling bookings, payments, and day-to-day admin with care and accuracy
• Getting comfortable with our practice management software, communication tools, and team systems
• Supporting our practitioners so they can focus on their clinical work

Once the foundations are solid, you'll take on more complex work and start managing parts of the client experience on your own. The role expands noticeably here.

• Guiding new clients through their first contact with Scope: calls, enquiries, intake, and onboarding
• Managing more involved bookings, payments, and billing situations with confidence
• Supporting our NDIS clients and building an understanding of how funding works in this space
• Noticing gaps in our systems and bringing ideas to improve them

Phase 3: Senior Team Member

At this stage you become a trusted, experienced contributor to how Scope operates. You'll be someone the team relies on, a mentor to newer members, and an active voice in how we keep improving. Senior progression typically lands 12-18 months in, based on performance.

• Handling complex financial, NDIS, and client situations with skill and care
• Mentoring newer team members and supporting their development
• Helping refine processes and contributing to where Scope heads next
• Eligible for increased hours (up to 3-5 days), based on performance

Who We're Looking For

• A natural people person: warm, professional, and genuinely good with people
• Highly organised and detail-focused; you take pride in getting things right
• Switched on and self-directed: you notice what needs doing and get on with it
• Curious and comfortable with AI, automation, and open to learning new software
• Steady and adaptable: things move at pace here and you're okay with that
• Ready to commit to a minimum of 24-36 months: we put real investment into the people we hire and look for the same in return
• At least one year of admin experience, ideally in a medical or allied health setting
• Strong written and verbal communication
• A genuine team player: reliable and supportive of colleagues, not just focused on your own workload
• Flexibility in availability is a plus

What We Offer

• A clear development plan with specific milestones
• Hours: 2 days/week to start, with the option to grow to up to 3-5 days in early to mid 2027 if you want that (performance-based)
• In-house professional development tailored to your strengths and interests
• Staff perks including team events and a paid day off for your birthday
• A friendly, supportive, neurodiversity-affirming workplace with a real team culture
• Extra casual shifts available to cover team members' leave, for those who want them