Senior Client Service Officer Specialist

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Job summary

The NSW Department of Communities and Justice – Redfern NSW is seeking a Senior Client Service Officer Specialist to coordinate relocation-related support within the Private Rental Subsidy program. You will provide specialised advice, coordinate referrals and work across related housing programs to help clients secure stable tenancies.

As a key team member, you’ll collaborate with Relocations Coordinators and a wide network of partners, manage complex cases, and contribute to continuous service

Qualifications

• Formal qualifications and experience in welfare related work or social environment, or significant work experience in that area.
• Knowledge of the Residential Tenancies Act would be highly regarded.
• Ability to work independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders.

Responsibilities

• Assist clients navigating relocation due to redevelopment by providing specialised advice and referrals.
• Provide tenancy and private rental options and advice to clients.
• Work across Homes NSW programs including Rent Choice, Private Rental Subsidy and Private Rental Brokerage, policies and systems.
• Collaborate with Relocations Coordinators, Team Leaders, internal and external service providers to improve client outcomes.
• Coordinate local staff and engage with stakeholders including Aboriginal Organisations, Community Housing Providers, SHS, NDIS Providers and NSW Health.

Skills

Client service skills

Empathetic approach

Driver's license

Job description

Senior Client Service Officer Specialist

NSW Department of Communities and Justice – Redfern NSW

Senior Client Service Officer Specialist

Private Rental Subsidy - Relocations Team

Location- Strawberry Hills

Employment type - Ongoing position

Salary - Clerk Grade 5/6, $102,936 to $ $113,579 p.a. plus employers' contribution to superannuation and annual leave loading

Your role

The NSW Government is determined to make NSW a place where everyone has access to safe and secure housing, and where experiences ofhomelessness are rare, brief and non-recurring.

Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office and key worker housing functions from across government all under one roof.

Senior Client Service Officer Specialist provide individualised case coordination and support engagement for clients with complex barriers within the Homes NSW environment. The role manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

What you'll do

The Senior Client Service Officer Specialist (SCSOS) - Private Rental Subsidy assists clients navigating relocation due to redevelopment by providing specialised advice and making referrals to appropriate support services and exploring options for options within the private rental market. The SCSOS role provides a broad range of tenancy and private rental options and advice to clients.

You will be working across a range of Homes NSW programs including Rent Choice, Private Rental Subsidy and Private Rental Brokerage, policies and systems to maximise efficiency and service delivery outcomes as well as providing support to team members.

Working collaboratively with Relocations Coordinators, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the Relocations Team.

The Specialist will coordinate local staff and work closely with a range of stakeholders including Aboriginal Organisations, Community Housing Providers, Specialist Homelessness Services (SHS), NDIS Providers, NSW Health and other allied health professionals.

What we're looking for

The SCSO Specialist will be expected to offer support or advice on all Private Rental Subsidy and relevant Housing Pathways products and services including assessment and management of subsidy applications, private rental products, tenancy and private rental subsidy policy.

Formal qualifications and experience in welfare related work or social environment, or significant work experience gained by working in that area is highly desirable.

Knowledge of, and experience applying, the Residential Tenancies Act would be highly regarded.

In addition to meeting the essential requirements, the successful candidate will have the following:

• Ability to work independently and manage your own work. Including working both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders.
• A commitment to a culture of teamwork, excellence and continuous improvement.
• Client service skills with an empathic approach to clients.
• A strong commitment to customer service.
• Hold a current Full NSW drivers' licence.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Applications close Friday 6th November at 11:59pm AEST.

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Gabrielle McPherson on 0428444*** or at ***************@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rania El Boustani on(02) 93541*** or viaemail at ***************@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.