Senior Claims Executive

Arthur J. Gallagher & Co. (AJG); North Sydney Council; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Tuition assistance

Career development

Wellbeing program

Employee assistance

Lifestyle leave

Retail discounts

Stock purchase plan

Volunteer days

Salary sacrifice super

Job summary

Gallagher is seeking an experienced Senior Claims Executive / Technical Claims Lead to join our Claims team in Sydney, with flexibility for out-of-state applicants. The role focuses on managing complex Financial Lines claims, providing specialist advice to clients and brokers, and driving coverage outcomes.

You will lead advocacy, interpret policy wording, and collaborate with insurers, clients, and service providers while mentoring junior staff.

Qualifications

• Qualified lawyer or strong Financial Lines claims experience.
• Experience in managing complex claims and advocacy for clients.
• Excellent communication and advocacy skills with insurers and brokers.

Responsibilities

• Lead management and advocacy of complex claims across a corporate client portfolio.
• Provide specialist claims advice to clients, brokers and claims colleagues.
• Interpret policy wording and claim circumstances to maximise coverage outcomes.
• Liaise with clients, insurers and service providers to progress claims.
• Support brokers during new business opportunities, renewals and client discussions.
• Mentor and coach claims colleagues, sharing knowledge to build capability.
• Build relationships with branch leaders, brokers, insurers, loss adjusters and stakeholders.
• Contribute to claims working groups and insurer performance reviews.

Skills

Financial Lines claims

Claims advocacy

Stakeholder management

Negotiation

Technical writing

Education

Law degree / legal qualification

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

About the Role

We are seeking an experienced Senior Claims Executive, or Technical Claims Lead to join our Claims team (preferably in Sydney but willing to consider out of state applicants).

About You

To be successful in this role, we are seeking either a qualified lawyer (minimum 2-3 years PQE desirable) or someone with considerable experience in the management of Financial Lines claims.

You will be experienced in:

• Management of Financial Lines Claims or litigation;
• Effective communication skills with a focus on technical claims management and advocacy of complex claims, including drafting claims submissions;
• Strong stakeholder management and the ability to communicate and negotiate difficult disputes;
• Developing effective working relationships and good influencing skills to work across the business;
• An understanding of insurance products and markets with a particular focus on Financial Lines;

Key Responsibilities

You will:

• Lead the management and advocacy of complex claims matters across a corporate client portfolio
• Provide specialist claims advice to clients, brokers and claims colleagues
• Interpret policy wording and claim circumstances to maximise coverage outcomes for clients
• Liaise with clients, insurers and service providers to progress claims and resolve issues efficiently
• Support brokers by providing technical expertise during new business opportunities, renewals and client discussions
• Mentor and coach claims colleagues, sharing knowledge and supporting capability development
• Build strong relationships with branch leaders, brokers, insurers, loss adjusters and key stakeholders
• Contribute to claims working groups, insurer performance reviews and continuous improvement initiatives

Gallagher Benefits – we offer great benefits and career development opportunities

including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company’s growth potential; p aid Volunteering days; and salary sacrificed superannuation options.

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.