Claims Specialist

Swiss Re; Sydney; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work model

Annual health checks

Job summary

Swiss Re Corporate Solutions in Sydney is seeking a commercially minded Claims Specialist to manage casualty claims across public liability, product liability, construction liability and more. You will work with brokers, insureds, underwriters, legal counsel and experts to deliver timely, fair, and commercially sound outcomes in a dynamic ANZ claims environment.

The role involves technical depth, stakeholder engagement, and growth of expertise in a globally connected setting with a hybrid work

Qualifications

• Legal or claims background preferred.
• Casualty/liability/Finpro claims experience beneficial.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Manage a portfolio of casualty claims from notification to resolution with timely, well-reasoned outcomes.
• Assess coverage, liability, quantum and reserving requirements with accuracy and commercial awareness.
• Develop and implement claim strategies appropriate to complexity and exposure.
• Maintain accurate claim records and management information in line with internal standards.
• Ensure compliance with internal guidelines, delegation authorities and regulatory requirements.

Job description

Are you a commercially minded claims professional or lawyer ready to take your career to the next level? Join Swiss Re Corporate Solutions in Sydney and be part of a team that delivers meaningful outcomes for clients across complex casualty lines. If you thrive on technical challenge, enjoy building relationships, and want to grow your expertise in a globally connected environment - this role is for you.

About the Role

This is an exciting opportunity to join Swiss Re Corporate Solutions as a Claims Specialist within our ANZ Claims team. You will manage a portfolio of casualty claims - spanning public liability, product liability, construction liability and more - working closely with brokers, insureds, underwriters, legal counsel and experts to deliver timely, fair and commercially sound claim outcomes. Whilst Casualty experience is preferred but candidates who have some Finpro claims handling experience will also be considered. This role offers real technical depth, meaningful stakeholder engagement, and the chance to develop your expertise in a dynamic, forward-thinking claims environment

Key Responsibilities

Claims Management

• Manage a portfolio of casualty claims from notification through to resolution, ensuring timely and well-reasoned outcomes
• Assess coverage, liability, quantum and reserving requirements with accuracy and commercial awareness
• Develop and implement claim strategies appropriate to the complexity and exposure of each matter
• Maintain accurate claim records and management information in line with internal standards
• Ensure compliance with internal guidelines, delegation authorities and regulatory requirements

Claims Specialist - Corporate Solutions

Are you a commercially minded claims professional or lawyer ready to take your career to the next level? Join Swiss Re Corporate Solutions in Sydney and be part of a team that delivers meaningful outcomes for clients across complex casualty lines. If you thrive on technical challenge, enjoy building relationships, and want to grow your expertise in a globally connected environment - this role is for you.

About the Role

This is an exciting opportunity to join Swiss Re Corporate Solutions as a Claims Specialist within our ANZ Claims team. You will manage a portfolio of casualty claims - spanning public liability, product liability, construction liability and more - working closely with brokers, insureds, underwriters, legal counsel and experts to deliver timely, fair and commercially sound claim outcomes. Whilst Casualty experience is preferred but candidates who have some Finpro claims handling experience will also be considered. This role offers real technical depth, meaningful stakeholder engagement, and the chance to develop your expertise in a dynamic, forward-thinking claims environment

Key Responsibilities

Claims Management

• Manage a portfolio of casualty claims from notification through to resolution, ensuring timely and well-reasoned outcomes
• Assess coverage, liability, quantum and reserving requirements with accuracy and commercial awareness
• Develop and implement claim strategies appropriate to the complexity and exposure of each matter
• Maintain accurate claim records and management information in line with internal standards
• Ensure compliance with internal guidelines, delegation authorities and regulatory requirements

Technical Analysis

• Review and analyse liability evidence, expert reports and legal opinions to inform claim strategies
• Provide clear recommendations on coverage, liability and claim settlement
• Assist with litigation management and dispute resolution processes
• Identify and pursue recovery and subrogation opportunities where appropriate
• Escalate significant or complex matters as required, with well-reasoned recommendations

Stakeholder Management

• Build and maintain effective relationships with brokers, insureds, underwriting colleagues and external service providers
• Instruct and manage external legal counsel, investigators and other experts
• Participate in claim review meetings and settlement discussions
• Communicate claim strategies and developments clearly, professionally and with confidence

Data, Technology & AI

• Leverage data, analytics and technology tools to support claim decision-making and portfolio insights
• Use AI-enabled tools and digital solutions confidently to improve efficiency, identify trends and enhance claim outcomes
• Apply sound judgment when using AI, validating outputs and ensuring decisions remain evidence-based and compliant
• Contribute to the adoption of emerging claims technologies and continuous improvement initiatives
• Embrace new ways of working, including AI-assisted research, summarisation, workflow automation and knowledge management

About the Team

The ANZ Claims team sits within Swiss Re's Corporate Solutions division and is responsible for managing a broad and dynamic portfolio of corporate insurance claims across Australia and New Zealand. The team works at the intersection of technical excellence and client service - partnering closely with underwriters, brokers, legal counsel and risk professionals to deliver outstanding outcomes on complex and high-value matters. Known for its collaborative spirit and commitment to continuous improvement, the team fosters a culture where curiosity, accountability and innovation are genuinely valued. You will be supported with ongoing coaching, technical training and exposure to sophisticated claims matters that will accelerate your professional growth.

We are passionate about continuous learning, embracing technology, and developing the next generation of claims talent.

About You

You are a curious, driven and commercially aware professional who takes ownership of your work and brings sound judgement to complex situations. You communicate with confidence and clarity, build trusted relationships with ease, and thrive in an environment where no two days are the same. You are not afraid to ask questions, challenge assumptions or escalation when needed - and you bring a genuine commitment to doing the right thing for clients and colleagues alike. Whether you come from a legal or claims background, you are eager to deepen your technical expertise and grow within a globally respected organisation.

We Are Looking for Candidates Who Meet These Requirements:

• Legal qualification with a minimum of 2 years post-qualification experience (PQE) in insurance, litigation or defendant practice; OR 2-3 years' experience managing casualty, liability or general insurance claims
• Sound understanding of negligence, liability and damages principles, with the ability to apply these practically to real claim scenarios
• Strong analytical and problem-solving skills, with the ability to assess complex matters and develop clear, evidence-based strategies
• Excellent written and verbal communication skills, with the ability to convey technical information clearly to a range of audiences
• Proven ability to manage multiple priorities autonomously, with strong organisational skills and attention to detail

These Are Additional Nice to Haves:

• Experience in public liability, product liability, construction liability or Finpro claims
• Prior experience working for an insurer or law firm in a claims or litigation capacity
• Strong understanding of insurance policy interpretation and coverage analysis
• Exposure to litigation and dispute resolution processes
• Familiarity with AI-enabled claims tools, digital workflows or data analytics platforms
• A collaborative mindset with a track record of building trusted relationships with brokers, insureds and service providers

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

Swiss Re offers modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25 days annual leave, 15 days personal leave, flu vaccinations and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords:
Reference Code: 139529