Senior Claims Advisor

Marsh; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Anchor day in office

Job summary

Marsh’s Faith & Education Claims Advisory team in Sydney is seeking a talented claims professional for a hybrid role. You will provide end-to-end claims advisory and advocacy support to clients and brokers across the Faith & Education sector, focusing on safeguarding and trauma-informed practice.

You will manage a portfolio of claims, coordinate key stakeholders and help strengthen client relationships while exercising discretion and sensitivity with complex matters.

Qualifications

• Experience in claims advisory, particularly professional indemnity or safeguarding matters.
• Ability to handle sensitive information with confidentiality and discretion.
• Strong written and verbal communication for insurer correspondence and client updates.

Responsibilities

• Manage professional standards/safeguarding claims in line with Marsh processes and insurer requirements.
• Provide trauma-informed claims support with sensitivity and confidentiality.
• Maintain relationships with clients, insurers, legal advisers and other stakeholders.
• Record incident and claim information in templates and systems, prepare routine correspondence.
• Drive claims strategy by coordinating document collection and supporting settlement pathways.
• Prepare clear commercial/technical responses to insurer positions and denials.
• Contribute insights for tenders, renewals and proposals.

Skills

Claims management

Trauma-informed practice

Stakeholder management

Confidentiality

Job description

We are seeking a talented individual to join Marsh’s Faith & Education Claims Advisory team, based in our Sydney office. This is a hybrid role with a requirement to work from the office at least three days per week.
In this role, you will provide end-to-end claims advisory and advocacy support to clients and brokers across the Faith & Education sector, with a particular focus on professional standards and safeguarding-related claims, including sensitive abuse matters. You will manage a portfolio of claims and incidents, coordinate key stakeholders, and help identify opportunities to strengthen client relationships and grow the business—while operating with discretion, empathy and a strong understanding of trauma-informed practice.

We will count on you to:

• Manage professional standards / safeguarding claims (basic to moderately complex) in line with Marsh processes, client service agreements and insurer requirements, escalating to senior colleagues and specialist areas where appropriate.
• Provide trauma-informed claims support by communicating with sensitivity and professionalism, recognising confidentiality requirements and the potential for vulnerable stakeholders and complex dynamics.
• Maintain strong working relationships with clients, insurers, legal advisers, investigators, treatment/support providers and other external stakeholders, ensuring timely, accurate and appropriate engagement.
• Accurately record incident and claim information (including sensitive data) in Clearsight and other required systems, and prepare routine correspondence using Marsh templates and agreed client wording protocols.
• Drive claims strategy and progress outcomes by assisting with liability and quantum considerations, coordinating document collection, and supporting settlement pathways (including insurer response management and dispute resolution where required).
• Advocate for clients by helping prepare clear commercial and technical responses to insurer coverage positions and liability decisions, including responses to denials or restrictions of indemnity.
• Support new and expanded business opportunities by contributing claims insights and de-identified trend data for tenders, renewals and proposals (e.g., incident themes, claims drivers, insurer performance and process improvements).
• Participate in client and prospect meetings to support claims reviews, triage processes, and safeguarding risk conversations, referring broader opportunities to senior colleagues as appropriate.
  

What you need to have:

• High attention to detail and accuracy, particularly when working with sensitive information, strict confidentiality requirements and competing deadlines.
• Well-developed organisational skills, with the ability to prioritise a varied portfolio, meet deadlines, and maintain high-quality file notes and documentation.
• Professional judgement and discretion when handling sensitive abuse matters, including an ability to work within established governance, safeguarding and reporting frameworks.
  

What makes you stand out:

• Experience in claims management/advisory within professional indemnity, liability, accident & health, or similar lines—especially where matters involve vulnerable people, safeguarding issues, or high reputational sensitivity.
• A client-focused, calm and empathetic approach, with an interest in building trusted long-term relationships across Faith & Education clients.
• Confidence working collaboratively in a team environment, and independently managing tasks with appropriate escalation and stakeholder engagement.
• Strong written communication skills, including the ability to help draft clear, respectful and technically sound insurer correspondence and client updates.
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders—alongside specialists in complex Faith & Education claims.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create solutions and have meaningful impact for colleagues, clients and communities.
• Our scale enables a broad range of career opportunities, as well as benefits and rewards to enhance your well-being.
  

About MARSH

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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