Senior Citrix Technician | Full-time Permanent

Australian Capital Territory; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Digital Canberra is seeking a Senior Citrix Technician to join our Endpoint User Services team in Canberra. You will support, maintain and enhance the ACT Government's Citrix virtual desktop and application delivery platforms across development, test and production environments.

The role requires strong Citrix infrastructure experience, Windows desktop and server technologies, a problem-solving mindset and a commitment to delivering quality customer service.

Qualifications

• Experience with Citrix infrastructure and Windows desktop/server technologies.
• Strong troubleshooting skills across complex environments.
• Commitment to delivering high quality customer service.

Responsibilities

• Support, maintain and enhance ACT Government Citrix platforms across development, test and production environments.
• Troubleshoot complex technical issues and drive platform improvements.
• Collaborate with Endpoint User Services team to deliver reliable digital services.

Skills

Citrix infrastructure

Windows desktop

Windows server

Troubleshooting

Customer service

Tools

Citrix CVAD

Job description

Details: Digital Canberra is seeking a Senior Citrix Technician to join our Endpoint User Services team. In this role, you will be responsible for supporting, maintaining and enhancing the ACT Government's Citrix virtual desktop and application delivery platforms across development, test and production environments. You will work with a broad range of technologies, contribute to platform improvements, troubleshoot complex technical issues and help deliver reliable digital services that support government agencies, schools, hospitals and other public services across the Territory. We are looking for someone with strong experience in Citrix infrastructure, Windows desktop and server technologies, a passion for problem solving and a commitment to delivering quality customer service. This is an excellent opportunity to work in a collaborative team environment while contributing to technology services that make a difference for the ACT community.

Eligibility/Other Requirements:

This position requires a national security clearance at the baseline/ negative vetting 1 (NV1) level issued by the Australian Government Security Vetting Agency (AGSVA). As such, the incumbent must be an Australian citizen, be willing to undergo the security clearance process, and have an ability to obtain and maintain the relevant clearance as a requirement of continuing employment.

Note: Selection may be based on application and referee reports only. A Merit Pool may be established from this selection process and may be used to fill vacancies over the next 12 months.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .