Senior Case Manager. Permanent Full Time - Dandenong

Life Without Barriers; City of Greater Dandenong; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A community support organization is seeking a Senior Case Manager in Dandenong to provide intensive case management support for asylum seekers with complex needs. The ideal candidate will have experience in case management, strong leadership skills, and a degree in social work or related fields. The role offers a supportive work environment and salary starting from $105,357 plus superannuation.

Benefits

Generous Employee Benefits

Salary packaging

Fitness Passport

Monthly rostered day off

Qualifications

• Proven experience in case management with individuals having complex needs.
• Ability to work autonomously and manage priorities.
• Demonstrated leadership capability including mentoring and coaching.

Responsibilities

• Provide case management for asylum seekers with complex needs.
• Lead and support staff to achieve quality outcomes.
• Manage risks and ensure compliance with policies.

Skills

Case management

Trauma-informed practice

Leadership

Culturally responsive practice

Education

Degree in Social Work, social sciences, psychology, nursing or mental health

Recognised diploma in related field

Job description

Senior Case Manager. Permanent Full Time - Dandenong

• Based in our Dandenong Office, with occasional work from home
• Monthly rostered day off (RDO)
• Generous Employee Benefits- Access to salary packaging, Fitness Passport + More!

At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter futures.

From supporting children and families to empowering people with disability, mental health, or those seeking refuge — we’re here to break down barriers and build better lives.

About the Role

Employment Type: Permanent, Full Time

Remuneration: From $105,357 base + 12% Superannuation

As a Senior Case Manager, you will provide intensive case management support to individuals and families with complex needs within the Status Resolution Support Services program. You will ensure the delivery of high-quality, evidence-based, and culturally responsive services through needs assessments, case planning, referrals, and ongoing review.

You will also provide guidance, mentoring, and training to Case Coordinators and Cultural Support Workers, while contributing to service improvement, compliance and collaboration with internal and external partners to achieve positive outcomes for clients.

Key Responsibilities:

• Provide case management and support for asylum seekers with complex needs.
• Lead, supervise, and support staff to deliver quality outcomes.
• Develop and implement best practice approaches, tools, and resources.
• Represent the organisation in meetings and maintain strong stakeholder relationships.
• Manage risks, incidents, and ensure compliance with policies and standards.
• Contribute to continuous improvement, staff training, and professional development.

Skills & Experience

• A recognised Degree qualification in Social Work, social sciences, psychology, nursing or mental health or a recognised diploma in a related field and working toward a degree qualification.
• Proven experience in case management, working with individuals presenting with complex needs including trauma, mental health, physical health, child protection and family violence.
• Ability to work autonomously while effectively managing competing priorities in a fast-paced environment.
• Skilled in applying trauma-informed, strengths-based and culturally responsive practice to achieve positive outcomes
• Demonstrated leadership capability, including mentoring, coaching, training and supporting staff.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

How to Apply

Applications Open: Monday 8th September 2025

Applications Close: Tuesday 7th October, 2025

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.