Senior Capability & Readiness Lead

AustralianSuper Pty Ltd; Melbourne; On-site; AUD 130,000 - 180,000; Full time

Job summary

AustralianSuper Pty Ltd is seeking a Senior Change & Capability Specialist to design and deliver learning and readiness solutions across frontline and operational teams in a regulated environment. You will translate regulatory change into practical training, manage competing priorities with autonomy and partner with Risk, Quality, Compliance and Legal teams and external providers.

The role is a 12-month fixed term, offering influence over capability pathways, measurement of impact and sustained

Qualifications

• Significant experience in learning, capability, operational enablement or business readiness within frontline environments.
• Experience designing capability solutions in regulated environments with risk and compliance knowledge.
• Strong analytical skills using quality data to identify priorities and measure impact.
• Demonstrated instructional design across blended learning, eLearning, sessions and job aids.
• Ability to translate complex operational change into practical learning solutions.
• Strong stakeholder partnering and influencing skills.
• Experience working with outsourced service providers to maintain standards.
• Excellent written communication and facilitation skills.
• Proficiency in Microsoft 365 and Articulate Rise/Storyline.

Responsibilities

• Lead capability initiatives supporting regulatory, compliance and operational requirements.
• Analyse complaints, incidents and quality data to identify capability gaps.
• Design and deliver blended learning solutions including eLearning and facilitator sessions.
• Develop capability frameworks, accreditation approaches and readiness measures.
• Partner with operational teams and providers to embed capability and quality standards.
• Translate regulatory change into practical learning and implementation plans.
• Equip leaders with tools to reinforce learning and sustain performance.
• Evaluate learning effectiveness using quality outcomes and participant feedback.
• Manage priorities and advise stakeholders with autonomy.

Skills

Learning capability

Compliance & risk

Data analysis

Instructional design

Change management

Stakeholder management

Vendor management

Attention to detail

Facilitation

Articulate Rise

Storyline

Microsoft 365

Tools

Articulate Rise

Storyline

Microsoft 365

Job description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

We are seeking a Senior Change & Capability Specialist to design and deliver practical capability solutions for frontline and operational teams. Drawing on quality, risk, complaint and operational insights, you will help colleagues and service partners remain confident, capable and ready as regulations, products, policies, systems and processes evolve.

Your New Role (12 month fixed term)

You will lead the design, delivery and continuous improvement of learning and readiness solutions across complex operational environments. Working closely with operational leaders, Risk, Quality, Compliance, Legal and subject matter experts, you will translate business needs and regulatory change into targeted interventions that improve performance and reduce member risk.

Operating with a high degree of autonomy, you will manage competing priorities, advise stakeholders and represent the Capability function in readiness, implementation and performance forums. You will move confidently between strategy and delivery, from establishing capability pathways and analysing quality trends to developing learning products, facilitating sessions and measuring impact.

Key duties include but are not limited to;

• Lead capability initiatives that support regulatory, compliance, policy and operational requirements.
• Analyse complaints, incidents, quality assurance results and operational data to identify capability gaps and emerging risks.
• Design and deliver blended learning solutions, including eLearning, facilitated sessions, assessments, job aids and leader resources.
• Develop and improve capability frameworks, accreditation approaches, governance standards and readiness measures.
• Partner with operational teams and outsourced service providers to embed capability, quality and compliance expectations.
• Translate operational and regulatory change into practical learning, communication and implementation plans.
• Equip leaders with tools and guidance that reinforce learning and support sustained performance improvement.
• Evaluate learning effectiveness using quality outcomes, operational measures, participant feedback and member experience indicators.

What You'll Need

• Significant experience in learning, capability, operational enablement or business readiness within frontline, claims, contact centre, service or similarly complex environments.
• Experience designing and implementing capability solutions in a regulated environment, with an understanding of compliance, risk and control frameworks.
• Strong analytical skills and experience using quality, complaint, incident, breach or operational data to identify priorities and measure impact.
• Demonstrated instructional design capability across blended learning, eLearning, facilitation, assessments, job aids and leader-led reinforcement.
• The ability to translate complex operational change into clear, practical learning and implementation solutions.
• Strong stakeholder partnering and influencing skills, with the confidence to challenge assumptions and provide sound recommendations.
• Experience working with outsourced service providers or third-party partners to maintain capability, quality and compliance standards.
• Sound judgement, attention to detail and the ability to manage multiple initiatives and competing priorities independently.
• Strong written communication and facilitation skills, with the ability to make complex information clear and accessible.
• Proficiency in Microsoft 365 and experience with learning design tools such as Articulate Rise, Storyline or similar platforms

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

AustralianSuper is an equal opportunity employer. We support diversity and inclusion and encourage applications from all backgrounds. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.