Senior Campaign Analyst

Qantas Airways; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Travel discounts

Flexible leave options (18 weeks paid)

Rewards across shopping, insurance, &n

Wellbeing resources

Job summary

Qantas Airways invites a Senior Campaign Analyst - Operations to drive campaign design, data flows and process improvements across the Loyalty program. The role sits at Mascot Head Office and partners with marketing, analytics and product teams to sculpt efficient campaigns for Qantas Frequent Flyer members and customers.

You will optimise workflows, provide technical support, and champion data privacy while collaborating with cross-functional teams to surface challenges and deliver solutions.

Qualifications

• 5+ years in Campaign Operations/Management.
• Advanced SQL and large relational databases.
• Maintain workflows and drive continuous improvements.
• Provide technical support across analytics and marketing.
• Bridge between tech and business teams for solutions.
• Uphold member privacy and data ethics.
• Identify opportunities to streamline campaigns for efficiency.
• Understand loyalty market dynamics.

Responsibilities

• Facilitate and consult on end-to-end campaign processes.
• Maintain data flows and multiple campaign channels.
• Recommend process automation and optimisations.
• Collaborate with analytics and marketing teams for solutions.
• Act as data ethics steward within the team.

Skills

Campaign operations

SQL

Data visualisation

Stakeholder management

Tools

Adobe Campaign

Teradata

Salesforce

Tableau

Power BI

Qlik Sense

Alation

Job description

• Enhance and support Qantas Loyalty's campaign ecosystem
• Driving a proactive approach to problem solving and optimising campaign designing
• Permanent, full-time role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers - both in the air, and on the ground and at Qantas Loyalty; we're a huge part of that commitment.

As a Senior Campaign Analyst - Operations, you will be responsible for facilitating and consulting on the overall campaign process for Qantas Frequent Flyer Members and Qantas customers across a variety of program/ product initiatives, via multiple marketing channels.

You’ll play a key role in maintaining multiple data flows, channels and campaigns. Streamlining our internal processes, focusing on making our systems as seamless and friction-free as possible for the whole team.

You will act as a subject matter expert in data, workflows, process automation and optimizations across different campaign systems. You will be able to work autonomously or in a team to provide recommendations and solutions to your stakeholders, with continuous improvement being a key part of this role.

What You'll Bring:

• 5 + Years' experience in Campaign Operations/ Campaign Management
• Advanced skills with SQL and large-scale relational databases
• You'll keep a pulse on our current workflows, always looking for creative ways to fine-tune our operations and drive continuous improvements that make our day-to-day work more efficient
• Provide technical support and troubleshooting to internal and external teams across analytics and marketing
• You'll act as the vital link between our tech and business teams, facilitating the right conversations to surface challenges early and drive toward the best possible solutions together
• You are the team's conscience when it comes to member privacy and data ethics
• Identify opportunities to streamline campaigns to provide the greatest efficiencies
• Understanding of the competitive environment and markets in the Loyalty industry
• Ability to work autonomously and in a team environment
• Strong organisational and communication skills - both written and verbal
• Experience in Campaign Management platforms (Adobe Campaign, Teradata, Salesforce etc)
• Experience in data visualisation and intelligence tools (Alation, Tableau, Power BI, Qlik Sense etc) is highly regarded

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships, we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.