Senior Business Process Analyst

AAR Consulting Group; Council of the City of Sydney; On-site; AUD 100,000 - 130,000; Full time

Job summary

A leading consulting firm in Sydney is seeking a Senior Business Process Analyst to drive efficiency and shape a new business unit. You will be responsible for mapping and optimising workflows, engaging stakeholders, and ensuring compliance in process designs. Ideal candidates have extensive experience in business process analysis, strong engagement skills, and proficiency in BPMN and other modelling tools. This role offers a unique opportunity to influence strategy and operations.

Qualifications

• Extensive experience as a Business Process Analyst in large-scale projects.
• Expert in process modelling tools and methodologies.
• Strong stakeholder engagement and analytical skills.

Responsibilities

• Lead end-to-end business process analysis and design.
• Capture business requirements and identify pain points.
• Translate business needs into clear functional requirements.
• Engage stakeholders across multiple teams.

Skills

Business process analysis

Stakeholder engagement

Process modelling tools

Analytical skills

Negotiation skills

Tools

BPMN

Visio

ARIS

Job description

Our client is the largest provider of public education in NSW.

About the Role

A government agency is establishing a new business unit to centralise and streamline facilities services across multiple sites. We are seeking a highly experienced Senior Business Process Analyst (SBPA) to play a pivotal role in designing and implementing robust business processes that will underpin this transformation.

You will be responsible for delivering detailed As-Is and To-Be process mapping, identifying inefficiencies, and building a roadmap to optimise workflows. Your work will guide the creation of training, communication materials, and system requirements – including SAP and FM Clean functionality – to ensure smooth operations and compliance across the new unit.

Key Responsibilities:

• Lead end-to-end business process analysis and design using BPMN, Lean Six Sigma, and other standard methodologies.
• Capture business requirements, identify pain points, and design efficient future-state processes.
• Translate business needs into clear functional and non-functional requirements.
• Engage and influence stakeholders across multiple teams to align priorities and resolve issues.
• Identify opportunities for process automation and efficiency improvements.
• Ensure governance, quality control, and compliance in all process designs.
• Maintain a repository of process documentation to support knowledge transfer and future projects.

Essential Requirements:

• Extensive experience as a Business Process Analyst or similar role in large-scale programs/projects.
• Proven ability to lead process discovery and design activities in complex, matrixed organisations.
• Expert in process modelling tools and methodologies (BPMN, Visio, ARIS, Lean Six Sigma).
• Strong stakeholder engagement, negotiation, and conflict resolution skills.
• Excellent analytical, documentation, and presentation skills.
• Experience in government or large-scale business change programs is highly desirable.

Why Join?

This is your chance to make a tangible impact on how facilities services operate, drive business efficiency, and shape a new unit from the ground up. You’ll work on a high-visibility project, influencing both strategy and day-to-day operations.

AAR Consulting Group is an equal opportunity employer and welcomes applications from people with a disability. Please reach out to discuss any accommodations or adjustments that may be needed during the recruitment process via [e-mail] or 02 9114 8300.