Senior Business Analysts (ServiceNow & Dynamics 365)

Resolve Recruit; Canberra; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Resolve Recruit is seeking experienced Senior Business Analysts to support the technology division of a key Commonwealth Government department. You will translate business and user needs into practical technology outcomes and contribute to major ICT, digital and emerging technology projects.

This opportunity suits professionals skilled in stakeholder engagement, business process analysis and agile digital delivery, with the ability to operate across complex government ICT initiatives from

Qualifications

• Facilitate workshops and gather requirements from diverse stakeholder groups.
• Strong business process analysis, modelling and requirements elicitation.
• Experience creating business requirements, process maps, data models, business scenarios and use cases.
• Proven experience developing user stories and acceptance criteria.
• Experience working on complex digital and ICT projects within Agile environments.
• Excellent communication, stakeholder engagement and presentation skills.
• Experience with Microsoft Dynamics 365, Power Platform, Azure Cloud and Office technologies will be advantageous.

Responsibilities

• Analyse and model current and future business processes and information management environments.
• Facilitate stakeholder workshops to identify business needs, opportunities, risks and improvement initiatives.
• Analyse data requirements, customer journeys, user pathways and information flows.
• Develop business requirements, process maps, user stories, business cases and functional specifications.
• Conduct investigations, technical research and business analysis activities.
• Translate business requirements into technical and functional specifications.
• Evaluate solution options and provide strategic recommendations.
• Work collaboratively within Agile delivery environments to support successful project outcomes.

Skills

Workshop facilitation

Business process analysis

Requirements elicitation

User stories & acceptance criteria

Agile delivery

Stakeholder engagement

Effective communication

Job description

• 12 + 12 + 12-month contract with a key Commonwealth government department


• Hybrid work arrangements available from Canberra


• Opportunity to contribute to major ICT, digital and emerging technology projects

Resolve Recruit is seeking experienced Senior Business Analysts to support the technology division of a key Commonwealth Government department.

Our client delivers technology and enabling services supporting departmental operations and Australia's broader economic agenda. You will work across a range of complex ICT initiatives, including artificial intelligence and emerging technology, helping translate business and user needs into practical technology outcomes.

This opportunity will suit experienced Senior Business Analysts who are comfortable working across stakeholder engagement, business process analysis, requirements development and Agile digital delivery.

Key Responsibilities:

• Analyse and model current and future business processes and information management environments.


• Facilitate stakeholder workshops to identify business needs, opportunities, risks and improvement initiatives.


• Analyse data requirements, customer journeys, user pathways and information flows.


• Develop business requirements, process maps, user stories, business cases and functional specifications.


• Conduct investigations, technical research and business analysis activities.


• Translate business requirements into technical and functional specifications.


• Evaluate solution options and provide strategic recommendations.


• Work collaboratively within Agile delivery environments to support successful project outcomes.

Key Experience and Skills:

• Demonstrated experience facilitating workshops and gathering requirements from diverse stakeholder groups.


• Strong capability in business process analysis, modelling and requirements elicitation.


• Experience creating business requirements, process maps, data models, business scenarios and use cases.


• Proven experience developing user stories and acceptance criteria.


• Experience working on complex digital and ICT projects within Agile environments.


• Excellent communication, stakeholder engagement and presentation skills.


• Experience with Microsoft technologies including Dynamics 365, Power Platform, Azure Cloud and Office technologies will be advantageous.