Senior Business Analyst (Specialist)

NSW Health; St Leonards; Hybrid; AUD 154,000 - 183,000; Full time

Job summary

NSW Health is seeking a Senior Business Analyst to lead end-to-end initiatives within the State ODS Program. The role focuses on analysis, design and delivery of data-driven enterprise applications, including AI-enabled workflows, across NSW Health.

You will engage MOH, Local Health Districts and external partners to define requirements, develop artefacts and ensure quality, safety and timeliness of delivery.

Qualifications

• Five+ years as Senior Business Analyst in a large health or regulated environment.
• Knowledge of Non-Emergency Patient Transport and inter-hospital transfer processes.
• Experience with CAD or Task Management Systems integration.
• Experience eliciting complex needs and producing requirements, user stories and specs.

Responsibilities

• Lead analysis and design of enterprise applications using real-time data.
• Coordinate with MOH, LHDs, eHealth NSW and others to identify requirements.
• Produce SOWs, BRDs, FDS, process maps, test cases and data dictionaries.
• Manage risks, issues, dependencies and governance.

Skills

Stakeholder engagement

Business analysis

Requirements elicitation

Process modelling

Tools

Computer Aided Dispatch

Task Management Systems

Patient Flow Portal

Job description

Employment Type: Full Time Permanent
Position Classification: Health Manager Level 4
Remuneration: $153,559 – $182,954, plus Superannuation
Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment
Hours Per Week: 38 hours
Requisition ID: REQ701235
Closing Date: Thursday 12 November 2026 (11:59PM)

Join the State ODS Program in the System Performance Support Branch at Ministry of Health for an exciting opportunity and be part of the team enriching health in millions of ways every day.

About us

Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.

Explore boundless potential in a dynamic environment.

Join a passionate team dedicated to innovation and creativity.

About the role

The HM4 Senior Business Analyst (Specialist) manages State ODS Program initiatives from conception through to implementation. The role leads the analysis, design, development and delivery of enterprise applications that use large volumes of real-time data, including the continued evolution of data-enabled, AI-driven and agentic solutions across NSW Health.

The Senior Business Analyst is responsible for:

Leading engagement with the Ministry of Health, Local Health Districts, eHealth NSW, HealthShare NSW, the Pillars and external organisations to identify requirements and design custom operational systems.

Leading the planning, analysis, design, development, testing, implementation and continuous improvement of operational health systems, including responsible data and AI-enabled workflows.

Producing high-quality Statements of Work, Business Requirements Definitions, Functional Design Specifications, process maps, change impact assessments, test cases and data dictionaries.

Identifying, assessing and managing risks, issues, dependencies and business impacts affecting solution quality, operational continuity, patient safety or timely delivery.

With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

What you will do

Analyse and document end-to-end processes, operational requirements, system interactions, data flows and service dependencies for patient transport, cleaning, portering and other initiatives as required.

Translate operational needs into clear functional and non-functional requirements, including integrations with Computer Aided Dispatch, Task Management Systems and other operational platforms.

Lead initiatives through planning, analysis, design, development, testing, implementation and continuous improvement, managing scope, quality, timelines, risks and governance.

Engage frontline, operational, technical, finance, revenue and executive stakeholders through interviews, workshops, focus groups and working parties to resolve complex requirements and secure endorsement.

Develop high-quality project artefacts and support the transition to intelligent, proactive and automated systems using real-time insights, predictive capabilities and AI-assisted workflows.

About you

We are seeking motivated and committed individuals who can support the work of the State ODS Program with the following experience and knowledge areas:

More than five years’ experience as a Senior Business Analyst in a large, complex health or similarly regulated service environment, engaging frontline, operational, technical and executive stakeholders. Detailed knowledge of Non-Emergency Patient Transport and inter-hospital transfer processes, including referral, booking, eligibility, clinical priority, scheduling, dispatch, coordination, escalation and handover.

Detailed knowledge of hospital cleaning management and portering processes, including task creation, prioritisation, allocation, dispatch, tracking, escalation and service-level reporting.

More than two years’ experience with Computer Aided Dispatch or Task Management Systems and their integration with operational systems such as the Patient Flow Portal.

More than five years’ experience eliciting complex needs and producing functional and non-functional requirements, user stories, process models, specifications, change assessments, test cases and data dictionaries.

Our commitment to Diversity and Inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

Additional information

This is a temporary role and there may be opportunities for ongoing employment at grade.

Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.

For more information about working at the NSW Health, please visit our career portal.

Applications Close: Thursday 12 November 2026 (11:59PM)