Senior Business Analyst SAP CRM

Australian Citizens with ability to obtain Baseline Clearance residing in Australia only respond.

• Contract start 04 December 2023 to 12 months.
• Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Melbourne, Sydney, or Brisbane role.

The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

The successful candidate will be part of the dynamic Business Analyst (BA) team, which investigates minor enhancements and ICT projects related to SAP CRM and API changes. The position holder will bring their business analysis, design, and agile collaboration skills into building and implementing solutions that improve the NDIS by enhancing Participant experience and the effectiveness of the Scheme.

Duties

Maintain subject matter expertise within a range of business domains relevant to the NDIA/OCIO projects.

Maintain subject matter expertise across legacy systems and processes, as well as those being created by the NDIA and OCIO.

Understand and contribute to the OCIO Capability Model.

Draft business analyst artefacts and documents that may include Epics and User Stories, User Interface requirements, risk analysis, scope modelling, and sequence diagrams for review by senior staff.

Undertake quality management tasks such as peer and quality reviews of specifications and design documents and participate in project reviews, ensuring designed solutions meet business requirements.

Undertake some basic project management activities associated with the projects including status tracking, and risk and issue management.

Provide support on stakeholder management, assisting the team to engage with stakeholders to effectively understand cross-business functions, being the conduit between the systems delivery team (including Services Australia and other vendors) and relevant NDIA business units.

Examine and organise requirements to discover and record dependencies, relationships, and identify logical process and implementation sequences.

Identify potential issues or risks, track problems, suggest alternatives and escalate as appropriate.

Facilitate and run requirement-gathering workshops with Business BA and UX/UI team where applicable.

Gather requirements with Business BAs.

Create as-is and to-be business process diagrams and models.

Participate and provide input into UX/UI designs.

Co-write Epics and User Stories with the business or, in cases where there is no business BA, independently create and write final Epics and User Stories inclusive of validation/acceptance criteria.

Be the liaison point with the UX/UI team for relevant UX/UI inputs to your projects.

Review and improve Epics and User Stories with both Business and ICT Stakeholders.

Seek Business, OCIO, and solution provider/s acceptance of confirmed requirements sign off.

Every application requires addressing selection criteria as part of application submission.

Minimum Requirements

1. Documented minimum of 5 years experience working as a Business Analyst delivering enterprise solutions via technology providers in complex programs and projects.
2. Demonstrated experience and skills in requirements elicitation and definition; developing business analyst artefacts and documents using Agile methodologies including Epics and User Stories, Scrum, and Kanban boards; User Interface requirements risk analysis; scope modelling; and sequence diagrams for review by senior business and technology stakeholders.
3. Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
4. Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes.
5. Demonstrated experience undertaking quality management activities such as peer and quality reviews of specifications and design documents and participation in solution reviews, ensuring designed solutions meet business requirements.
6. Demonstrated familiarity with the terminology such as SAP CRM and process of the NDIS.
7. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.