Senior Business Analyst 12 month FTC

Rest; Sydney; On-site; AUD 120,000 - 155,000; Full time

Benefits offered by this job

5 Rest Days

Parental leave 22 weeks

Learning & development

Income protection insurance

Additional leave purchase

Rest Excellence Awards

Job summary

Rest, one of Australia’s largest profit‑to‑member super funds, seeks a Senior Business Analyst to strengthen web and digital platforms and member‑facing apps. You’ll analyze complex processes, manage priorities, and collaborate with cross‑functional teams to deliver high‑quality solutions.

You’ll write user stories, support UX/UI design, work with web analytics, API testing, and identity management (Okta). Banking/superannuation domain knowledge is a plus.

Qualifications

• Senior Business Analyst with agile web or digital delivery experience.
• Proven ability to write user stories and support UX/UI.
• Experience with web analytics and API testing (Postman).
• Integration work including identity management (Okta).
• Strong stakeholder engagement and vendor coordination.
• IIBA or similar certification preferred.

Responsibilities

• Analyse complex processes and drive clear requirements.
• Document workflows, business processes, and data needs.
• Create compelling business cases with cost and effort estimates.
• Collaborate across cross-functional teams and with third parties.

Skills

Agile delivery

User stories

UX/UI support

Web analytics

APIs & testing

Okta integration

Stakeholder engagement

Vendor management

Education

IIBA certification preferred

Tools

Postman

Okta

BPMN

UML

Job description

We’ve been around since 1988, and today we’re one of Australia’s largest profit‑to‑member super funds.

That means everything we do is focused on delivering better outcomes for our members – not shareholders.

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

Job Description

At Rest, we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management, we focus on delivering strong long-term outcomes for our members — from their first job through to retirement*. Your best at Rest means focusing on what matters, being trusted to get on with it, and knowing your work genuinely makes a difference. That’s how we operate every day, guided by our values: Be Daring, Keep It Simple, Take Action and Have Grit.

Join us as a Senior Business Analyst, where you’ll bring experience across web and digital platforms, with a strong understanding of member-facing applications, customer journeys, and modern delivery practices. You'll be comfortable analysing complex processes, managing competing priorities, and collaborating across cross-functional teams to deliver high-quality solutions. This is your opportunity to make a real contribution to the financial wellbeing of millions of Australians.

Key experience we're looking for:

• Proven experience as a Senior Business Analyst in agile web or digital delivery environments
• Strong capability in writing user stories and supporting UX/UI design and development
• Experience with web and digital analytics
• API analysis and testing experience, including Postman
• Integration experience, including identity and access management solutions such as Okta
• Experience documenting workflows, business processes, and requirements
• Strong understanding of front-end digital experiences, including screen flows, field validations, wireframes, and data capture requirements
• Excellent stakeholder engagement, communication, and facilitation skills
• Ability to work with multiple 3rd party vendors/partners

Nice to have experience in any of these areas:

• Using AI to improve ways of working, or experience in AI-enabled SDLC
• Data or analytics initiatives
• Insurance platforms/processes
• Advice platforms/processes
• Benefit payments and/or binding nominations
• Working to improve processes for vulnerable customers

Qualifications

• IIBA® or similar industry standard certification preferred.

Required experience, understanding or credentials including:

• Business domain knowledge in superannuation or financial services desirable
• Ability to understand business functionality, business complexity and interdependencies
• Ability to develop compelling business cases with accurate cost and effort estimations
• Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
• Understanding of modelling techniques, such as business process models and notation (BPMN), data flow diagrams and unified modelling language (UML®), SIPOC and value stream analysis etc
• Demonstrated experience in writing user stories and acceptance criteria
• Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation

Additional Information

.What you'll find at Rest

• 5 Rest Days (wellbeing days) each year in addition to annual leave
• Eligible employees are entitled to22 weeks paid parental leave (gender neutral)
• Learning and development opportunities, including AI & Data Academy, leadership programs, LinkedIn Learning, study assistance and professional memberships
• Income Protection Insurance
• Option to purchase additional leave
• Recognition through our Rest Excellence Awards

If you share our values and this sounds like the kind of place you’d do your best work, we’d like to hear from you.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

We welcome applications from all candidates. To be considered, you will need the right to work in Australia.

*Funds under management as at 30 June 2026. Rest is recognised as a superannuation leader across a range of areas including performance, responsible investment and member value. Find out more at https://rest.com.au/why-rest/awards .