Senior Application Support Engineer - Incident & Release

Cubic Group; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Cubic Group, within Cubic Transportation Systems, is seeking an experienced IT support professional in Sydney to provision both first and second level technical and application support. This role emphasizes service reliability, incident management, and collaboration with client teams to maintain core applications and services.

The successful candidate will have a strong background in Oracle/SQL/PostgreSQL, ITIL practices, and experience with ServiceNow, enabling effective problem resolution and

Qualifications

• Degree or tertiary qualification in related IT discipline.
• ITIL Foundation certification.
• 5+ years of commercial experience in a similar support or development role.
• Experience in supporting live operational core systems.
• Experience with Oracle, SQL and Postgres databases.
• Familiar with Incident and Problem Management and Change and Release Management within an ITIL framework.
• Knowledge of ServiceNow for incident tracking and reporting.

Responsibilities

• Provide first and second level technical application support to all stakeholders.
• Work closely with the customer to ensure service meets needs and expectations.
• Record and control all incidents and problems in the Help Desk system (ServiceNow).
• Perform RCA on high priority incidents and PIRs.
• Create/update change management documents (RFC, Risks and Impact).
• Monitor system availability and performance; maintain dashboards.
• Assist with system upgrades and preventative maintenance.
• Write and execute database scripts (Oracle) and monitor tablespace.
• Collaborate with client technical teams to resolve faults and gather requirements.

Education

Degree or tertiary qualification in related IT discipline

ITIL Foundation

Tools

ServiceNow

Oracle

PostgreSQL

Visual Basic

Job description

Cubic Group, within Cubic Transportation Systems, is seeking an experienced IT support professional in Sydney to provision both first and second level technical and application support. This role emphasizes service reliability, incident management, and collaboration with client teams to maintain core applications and services.

The successful candidate will have a strong background in Oracle/SQL/PostgreSQL, ITIL practices, and experience with ServiceNow, enabling effective problem resolution and