Senior Application Analyst | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; Brighton; On-site; AUD 70,000 - 85,000; Full time

Job summary

Sussex Community NHS Foundation Trust is seeking a Senior Application Analyst to join the SystmOne Configuration team on a fixed-term contract for up to 12 months at Band 6. The post holder will configure SystmOne, support staff, troubleshoot issues, and contribute to system improvement projects, working closely with clinical and project staff to define configuration requirements.

Excellent communication, empathy, and a user-centered approach are essential to delivering a high-quality service

Qualifications

• Experience building new configuration within SystmOne.
• Ability to support staff to use the system and troubleshoot issues.
• Strong empathy and excellent communication when supporting end users.

Responsibilities

• Support users of the Trust's electronic patient record systems.
• Carry out critical system management tasks and ongoing configuration to meet user needs.
• Work with the wider team to deliver high-quality service and participate in SystmOne improvement projects.
• Define configuration requirements with project staff and test changes.

Skills

SystmOne configuration

End-user support

Incident resolution

Communication skills

Tools

Fresh service desk

Job description

Senior Application Analyst | Sussex Community NHS Foundation Trust

We are seeking an experienced and motivated individual to join the SystmOne Configuration team as a Digital Configuration Analyst. The role is a fixed term contract for up to 12 months and will be offered atBand 6.

The ideal candidates will have relevant experience building new configuration within SystmOne, supporting staff to use the system and troubleshooting and fixing issues. They will also have a strong level of empathy and excellent communication skills when supporting end users.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on thegov.uk websitebefore applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK

The post holder will support users of the Trust’s key electronic patient record systems, undertake critical system management tasks, and carry out ongoing configuration to ensure systems continue to meet the needs of the Trust. They will work closely with the wider team to deliver an effective and high-quality service

The post holder will use a service desk system (currently Fresh), to resolve IT incidents, to provide ongoing support and advice, to resolve data quality issues, and to identify and make configuration changes to SystmOne. The post holder will also have the opportunity to work on, and support wider SystmOne improvement projects where required.

They will be an effective communicator and be required to work closely with project staff, clinical staff and other members of the team to define configuration requirements, manage SystmOne units, assist with testing, and improve the user interface using user centred design principles.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Please see attached job description and person specification for further details regarding this role.

This advert closes on Sunday 18 Oct 2026