Senior AI Solutions Analyst

Medibank Private Limited; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible and hybrid ways of working

Competitive remuneration

Learning and development opportunities

Inclusive and values-driven culture

Job summary

Medibank Private Limited seeks a Senior AI Solutions Analyst to bridge business challenges with AI-powered solutions. You will shape how AI and automation deliver meaningful outcomes for customers and staff, combining business analysis with AI curiosity.

You will partner with stakeholders and tech teams to translate needs into user stories and requirements, support delivery, and drive governance and continuous improvement in agile environments.

Qualifications

• 3+ years' experience in business analysis, requirements gathering, process mapping, and stakeholder management.
• Strong experience translating complex business needs into practical technology solutions.
• Excellent communication and facilitation skills with both technical and non-technical audiences.
• Solid understanding of software systems, APIs, integrations, data flows, and modern AI concepts including LLMs.
• Experience working within agile delivery environments.
• Strong analytical and problem-solving capabilities with a focus on business outcomes.

Responsibilities

• Lead AI and automation initiatives by running discovery workshops and stakeholder engagements.
• Analyse current processes, pain points, and future-state requirements.
• Translate business needs into user stories, requirements, and acceptance criteria.
• Collaborate with development and architecture teams to shape AI-enabled solutions.
• Support implementation, testing, adoption, and continuous improvement.

Skills

Business analysis

Requirements gathering

Process mapping

Stakeholder management

Communication

APIs & integrations

Data flows

AI concepts incl. LLMs

Agile delivery

Analytical thinking

Tools

APIs

Job description

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.

Senior AI Solutions Analyst

At Medibank, we're driven by a simple purpose: Better Health for Better Lives. As we continue to explore the transformative potential of AI, we're looking for a Senior AI Solutions Analyst to help bridge the gap between business challenges and practical AI-powered solutions. This is an opportunity to shape how AI and automation create meaningful outcomes for our customers, people, and business.

The Opportunity

As a Senior AI Solutions Analyst, you will partner with business stakeholders and technology teams to identify opportunities where AI, automation, and data-driven solutions can improve processes, enhance customer experiences, and deliver measurable business value.

This is not a pure development role. Instead, you'll leverage your business analysis expertise, technical understanding, and AI curiosity to uncover opportunities, define requirements, influence solution design, and support successful delivery alongside developers, architects, and AI specialists.

What You'll Be Doing

Drive AI & Automation Initiatives

• Lead discovery workshops and stakeholder engagement activities to identify process improvement opportunities.
• Analyse current business processes, pain points, and future-state requirements.
• Translate business needs into user stories, requirements, process flows, and acceptance criteria.
• Partner with development and architecture teams to shape practical, scalable AI-enabled solutions.
• Support implementation, testing, adoption, and continuous improvement activities. Shape Innovative Solutions
• Evaluate emerging AI capabilities and identify opportunities to create business value.
• Assess solution feasibility, integration considerations, data requirements, and technical constraints.
• Facilitate collaboration between business and technical stakeholders to align priorities and outcomes.
• Contribute to sprint planning, prioritisation, and delivery discussions within agile teams.

Deliver Lasting Business Value

• Support user acceptance testing and business validation activities.
• Monitor delivered outcomes and identify opportunities for optimisation.
• Help embed governance, risk, privacy, and compliance considerations into AI-enabled solutions.
• Capture learnings and promote best practices across teams.

About You

You're an experienced Business Analyst or Solutions Analyst who combines strong stakeholder engagement skills with a genuine passion for AI and emerging technologies.

You'll Bring:

• 3+ years' experience in business analysis, requirements gathering, process mapping, and stakeholder management.
• Strong experience translating complex business needs into practical technology solutions.
• Excellent communication and facilitation skills with both technical and non-technical audiences.
• Solid understanding of software systems, APIs, integrations, data flows, and modern AI concepts including Large Language Models (LLMs).
• Experience working within agile delivery environments.
• Strong analytical and problem-solving capabilities with a focus on business outcomes.

Nice to Have

• Experience experimenting with AI tools, prototyping, or AI-assisted development.
• Exposure to cloud platforms, automation technologies, or enterprise AI implementations.
• Experience working within regulated industries such as health, insurance, financial services, or government.

Why Medibank?

At Medibank, you'll join a purpose-led organisation committed to making healthcare more accessible and innovative. You'll have the opportunity to work on meaningful AI initiatives, collaborate with talented teams across the business, and contribute to solutions that positively impact millions of Australians.

We offer:

• Flexible and hybrid ways of working
• Competitive remuneration and employee benefits
• Learning and development opportunities
• A supportive, inclusive and values-driven culture
• The opportunity to help shape Medibank's AI future

If you're excited by the possibility of combining business analysis, technology, and AI innovation to solve real-world challenges, we'd love to hear from you.

Medibank is committed to fostering an inclusive workplace and welcomes applications from people of all backgrounds, abilities, and experiences.

Why work for Medibank

At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you and reaching your fullest human potential.

To learn more about what's in it for you, visit: https://careers.medibank.com.au/the-medibank-experience

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

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