Senior AI Product Lead, Healthtech (Hybrid, Equity)

Everlab; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Everlab in Sydney offers a full-time hybrid role shaping our AI chat that helps members understand their health data and care plans, backed by 180 clinicians and a platform spanning 2,000+ locations. You’ll craft opening prompts, tone, escalation rules and metrics that keep conversations accurate and trusted.

You’ll also design the surrounding system to prioritise messages, orchestrate campaigns and deliver consistent experiences across channels.

Qualifications

• Experienced Product Manager with 6+ years in startups or scale-ups.
• Proven conversational design of multi-turn experiences, with tone and escalation handling.
• Experience operating an LLM-powered product in production.
• Strong copywriting and customer-facing communication skills.
• Systems thinking: building reusable infrastructure like eligibility and orchestration.
• Execution discipline: instrument journeys and prove impact.
• Comfortable with horizontal ownership across teams.
• Bonus: experience with platforms like Decagon, Intercom, Braze, or similar.

Responsibilities

• Own the AI chat experience end to end: design, context architecture, escalation, and quality evaluation system.
• Set the voice of Everlab: craft words for chat and campaigns and establish speaking principles.
• Build the next-best-conversation engine: prioritisation, eligibility, sequencing and routing.
• Build the organisation's campaign capability: guardrails, ownership, and live/planned view.
• Uplift the communications infrastructure: reusable patterns and governance across the stack.

Skills

Conversational design

LLM operations

Copywriting

Systems thinking

Execution evidence

Horizontal ownership

Bonus: conversational AI platforms

Job description

Everlab in Sydney offers a full-time hybrid role shaping our AI chat that helps members understand their health data and care plans, backed by 180 clinicians and a platform spanning 2,000+ locations. You’ll craft opening prompts, tone, escalation rules and metrics that keep conversations accurate and trusted.

You’ll also design the surrounding system to prioritise messages, orchestrate campaigns and deliver consistent experiences across channels.