Senior Adviser Service Delivery

Rio Tinto; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Permanent position

Competitive base salary

Medical benefits

Employee share ownership plan

Salary packaging

Career development & education

Job summary

Rio Tinto is seeking a Senior Adviser Service Delivery to enable reliable, scalable technology services across RTAL Pacific mining, refining and smelting operations. You will translate business priorities into technology outcomes and ensure performance of critical infrastructure including server compute, WAN/LAN, digital radio, LTE and satellite networks.

Reporting to the Manager for Service Delivery, you will build relationships across RTAL operations, shape the demand pipeline, and drive

Qualifications

• Commitment to safety of yourself and team.
• Ability to manage stakeholder relationships across complex operational environments.
• Experience supporting technology infrastructure or service delivery in safety‑critical industries.
• Experience across networks, telecommunications, server infrastructure, LTE, digital radio or related OT.
• Knowledge of service management, incident/problem, SLA and demand management; ITIL knowledge is valued.
• Proven ability to translate business requirements into technology solutions.

Responsibilities

• Build trusted relationships across RTAL operations and act as IS&T contact for assigned areas.
• Translate priorities into a technology demand pipeline and guide requests through processes.
• Connect business challenges with architecture, engineering and technology teams for practical solutions.
• Monitor service performance across server and network infrastructure with transparent risks and costs.
• Coordinate with site support, central technology, vendors and MSPs to enable delivery.
• Drive governance via dashboards, KPIs, reviews and risk assessments for continuous improvement.
• Support strategic technology planning for the next 3–5 years with operational leaders.

Skills

Stakeholder management

Demand shaping

Technology strategy

Relationship building

ITIL knowledge

Technical translated into business

Tools

Networks

Server infrastructure

LTE

Digital radio

Telecommunications

Job description

• Shape the technology strategy and service delivery model that enables critical mining, refining and smelting operations across the RTAL Pacific portfolio
• Influence long-term technology roadmaps, demand shaping and solution outcomes while partnering with senior operational and IS&T leaders
• Permanent role with hybrid working, and flexible arrangements

We're Finding Better Ways™ to provide materials the world needs, now and in the future. Our values - care, courage and curiosity - guide how we work and how we treat each other.

About the role

We are looking for a Senior Adviser Service Delivery to help the Rio Tinto Aluminum Product Group deliver reliable, scalable and fit-for-purpose technology services across mining, refining and smelting operations. This role acts as a key interface between operational stakeholders and IS&T, translating business priorities into technology outcomes and ensuring the performance of critical infrastructure services including server compute, WAN, LAN, digital radio, LTE, LoRaWAN and satellite networks.

This is a great opportunity for someone who enjoys solving complex technology challenges, influencing outcomes through relationships and shaping the future direction of technology in a large-scale industrial environment.

What you'll be doing

Reporting to the Manager for Service Delivery and working in a collaborative team supporting RTAL Pacific operations, you will:

• Build trusted relationships across RTAL operations and act as a key IS&T point of contact for assigned business areas
• Translate operational priorities into a clear technology demand pipeline and guide requests through demand management and prioritisation processes
• Connect business challenges with architecture, engineering and technology teams to develop practical, value-driven solutions
• Monitor service performance across server and network infrastructure, ensuring service levels, risks and costs remain transparent and well managed
• Coordinate with site support teams, central technology teams, vendors and managed service providers to enable successful service delivery
• Drive governance routines through dashboards, KPIs, service reviews and risk assessments that support continuous improvement
• Support strategic technology planning, helping operational leaders understand how IS&T can enable business objectives over the next three to five years
• Promote a strong safety culture and ensure technology activities align with safety, cyber security and compliance requirements

About you

We're looking for someone whose experience aligns with the key requirements below. You do not need to meet every 'helpful for success' item to apply. If you bring relevant experience and are excited by the opportunity, we encourage you to submit an application.

Required for Success

• A commitment to the safety of yourself and your team
• Demonstrated ability to manage stakeholder relationships, shape technology demand and influence outcomes across complex operational environments
• Experience supporting technology infrastructure, IT/OT services or service delivery within mining, resources, ports, rail, oil and gas, manufacturing or other safety-critical industries
• Experience working across broad technology domains such as networks, telecommunications, server infrastructure, LTE, digital radio or related operational technologies
• Knowledge of service management principles, incident/problem management, service level management and demand management practices. ITIL knowledge is highly regarded
• Proven ability to engage effectively with both technical specialists and non-technical stakeholders, translating business requirements into technology solutions

Helpful for Success

• Experience in solution architecture, technology strategy or portfolio planning
• Exposure to large enterprise environments with multiple technology platforms and stakeholder groups
• Experience partnering with operational leadership teams across geographically dispersed sites

What we offer

Berecognisedfor your contribution,your thinking and your hard work, and go home knowing you've helped the world progress.

• A work environment where safety is always the number one priority
• A permanent position working directly for Rio Tinto
• A competitive base salary reflective of your skills and experience withannual incentive program
• Comprehensive medical benefits includingsubsidisedprivate health insurance for employees and immediate family
• Attractiveshareownershipplan
• Companyprovidedinsurancecover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership ambitions
• Ongoing access tofamily-friendly health and medicalwellbeingsupport
• Leave for all of life's reasons (vacation/annual, paid parental,sick & culturalleave)
• Exclusive employee discounts (banking, accommodation, cars, retail and more)

Where you'll be working

Information Systems and Technology (IS&T) is a global function delivering integrated and critical IT services and support to Rio Tinto's mines, refineries, smelters, remote operationscentresand corporate offices. IS&T's mission is to power Rio Tinto's pioneers with data and technology, enhancing safety, productivity, and value for the business. Through our collaborative partnerships and a deep understanding of our mining and metals business, IS&T carefully balances the implementation of 'here and now' solutions with emerging technologies that will help to create thedigitally-optimisedRio Tinto of tomorrow.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.