Senior Adviser, Dispute Resolution (Hybrid)

Government of South Australia; Adelaide; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Leave arrangements

Hybrid work arrangement

Training and career development

Job summary

Department of State Development in Adelaide is seeking a Senior Adviser to lead and coordinate complaint handling, mediation and advocacy services for a diverse stakeholder base including apprentices, trainees, employers and education providers.

You will manage escalated disputes, ensure timely resolutions, and provide high-quality guidance while aligning with SAS Act requirements. The role offers a full-time, ongoing basis with a hybrid work arrangement.

Qualifications

• Essential: a relevant tertiary qualification or equivalent experience in a relevant field.
• Experience leading and delivering complaint handling, mediation and advocacy services.
• Proven ability to lead, supervise and develop staff and build a high-performing team.
• Strong written and verbal communication skills with diverse stakeholders.

Responsibilities

• Provide strategic leadership and coordinate complaint handling, mediation and advocacy services.
• Oversee daily operations and service performance.
• Manage escalated, complex complaints and disputes, including case management.
• Accurately interpret and apply legislation, standards and policies to support resolution.
• Advise apprentices/trainees and employers on grievances to SAET and liaise with relevant jurisdictions.

Skills

Dispute resolution

Leadership

Communication

Policy interpretation

Education

Tertiary qualification (relevant field)

Job description

Department of State Development in Adelaide is seeking a Senior Adviser to lead and coordinate complaint handling, mediation and advocacy services for a diverse stakeholder base including apprentices, trainees, employers and education providers.

You will manage escalated disputes, ensure timely resolutions, and provide high-quality guidance while aligning with SAS Act requirements. The role offers a full-time, ongoing basis with a hybrid work arrangement.