Senior Administrator – Warragul/Drouin

O'Brien Real Estate; Warragul; On-site; AUD 50,000 - 70,000; Full time

Job summary

A real estate agency in Warragul/Drouin is seeking a Full Time Senior Administrator. The role involves providing exceptional customer service, managing internal communications, and assisting both the Property Management and Sales teams. The ideal candidate will have strong people skills, organisational abilities, and attention to detail. This position provides opportunities for growth and new challenges within the agency.

Responsibilities

• Work from reception desks, assisting with client enquiries in person, by phone, and email.
• Act as a communication center between staff and clients.
• Assist the Property Management team with rental files and general enquiries.
• Manage sales files, brochures, and settlements.
• Perform other office duties as needed.

Skills

People skills

Organisational and time management skills

Customer service

Teamwork

Attention to detail

Initiative

Job description

Overview

Full Time Senior Administrator – Warragul/Drouin

Responsibilities

• Administration and Reception: You’ll be working from our reception desks in our front-office administration teams. You’ll greet clients, assist with client enquiries in person, by phone and by email. You’ll ensure the office is well presented and that other departments such as rental, sales and management have any administrative needs met.
• Internal Communications: You’ll be at the centre of communication between staff and clients, using our internal communications system to ensure messages are passed on and acted upon, contributing to a high standard of customer service.
• Property Management Team: You’ll assist the Property Management team with rental files, tenancy applications and information, receipt payments, update property listings, provide rental lists to prospective tenants and assist with general enquiries.
• Sales Team: You’ll upload and complete sales files, manage brochures and resources, make alterations to listings, handle enquiries (walk-in/phone/online), manage settlements and database/contact management. Your customer service and internal communication will help create sales opportunities.
• Other Duties & Tying It All Together: There are opportunities to grow and take on new challenges; there will also be tasks such as taking out the bins, tidying meeting rooms and maintaining excellent service for our clients. You’ll be ready to roll up your sleeves and get it done.

Qualifications / Skills

• People skills
• Organisational and time management skills
• Customer service – consistently high standard for internal and external customers
• Teamwork – supporting everyone in the business
• Attention to detail
• Initiative