Senior Administrator — CAMHS & MHST Coordination

South London and Maudsley NHS Foundation Trust; Croydon Shire; On-site; AUD 63,000 - 68,000; Full time

Job summary

South London and Maudsley NHS Foundation Trust in Croydon is seeking a Senior Administrator to join the Mental Health Support Team (MHST) within Croydon CAMHS. The role focuses on organising referrals, coordinating appointments and meetings, producing correspondence, taking minutes, and providing high-quality administrative support to clinicians and the wider team.

You will be the first point of contact for families and professionals, maintain the Trust patient database, and help ensure a smooth

Qualifications

• Proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.
• First point of contact for families and service users; ensures good patient experience.
• Builds effective working relationships with partners like A&E and crisis teams.
• Manage referral input into the Trust patient database and ensure data quality.
• Experience in administrative support in a busy environment.
• Based at Croydon CAMHS with occasional travel.

Responsibilities

• Provide professional confidential admin service including typing; minutes; filing; scanning.
• Screen calls and messages; handle general enquiries.
• Prioritise daily tasks; manage multiple workloads with quality standards.
• Organise interpreters and translation of correspondence when needed.
• Arrange appointments and meetings; attend meetings and produce minutes.
• Order stationery and manage follow-up of orders.
• Add referrals to the Trust patient database within 24 hours; maintain accuracy and data protection.

Skills

Organisation

Attention to detail

Independent work

Prioritisation

Communication

Relationship building

Confidentiality

Customer service

Administrative support

Tools

Outlook

Job description

South London and Maudsley NHS Foundation Trust in Croydon is seeking a Senior Administrator to join the Mental Health Support Team (MHST) within Croydon CAMHS. The role focuses on organising referrals, coordinating appointments and meetings, producing correspondence, taking minutes, and providing high-quality administrative support to clinicians and the wider team.

You will be the first point of contact for families and professionals, maintain the Trust patient database, and help ensure a smooth