Senior Administrator - Bupa Medical Visa Services Parramatta

Bupaoptical; City of Parramatta Council; On-site; AUD 100,000 - 125,000; Full time

Job summary

A prominent healthcare provider in Parramatta is seeking a Senior Administrator (Team Leader) to oversee daily operations of their centre on a full-time maternity leave contract until November 2026. The ideal candidate will have team leadership experience and exceptional customer service skills. Work hours will be between 8am and 6pm, Monday to Sunday, on a rotating roster. Join a supportive team and contribute to our mission of helping people live longer, healthier lives.

Benefits

Bupa product and services discounts

Supportive team environment

Career development opportunities

Qualifications

• 2+ years of experience in team leadership is desirable.
• Ability to manage conflicting priorities and multiple stakeholders.
• Exceptional customer service capability.

Responsibilities

• Lead and supervise Receptionist/Concierge team.
• Maintain team's training and resources.
• Implement effective rosters for team members.

Skills

Team leadership experience

Customer service focus

Time management

Interpersonal skills

Job description

Overview

Your opportunity: Be at the heart of helping people live longer, healthier, happier lives. You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia, and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.

About the role

Reporting to the Centre Manager, the Senior Administrator (Team Leader) in conjunction with the other centre leaders will oversee the day-to-day operations of the Parramatta, NSW centre and will ensure efficient workflow to increase productivity and create a comfortable and a friendly environment for all BMVS customers.

We’re looking for

Our Parramatta Centre is looking for a Reception Team Leader on a full-time maternity leave contract until November 2026.

This role is likely to commence from mid-November.

Medical centre hours are between 8am and 6pm Monday to Sunday, so there is an expectation you will be able to work these hours as requested across a rotating roster.

Responsibilities

As a Team Leader your duties will include:

• The leadership and supervision of all Receptionist/Concierge team members to ensure a productive and positive work environment which aligns with the Bupa Values.
• Fosters a collaborative, professional and effective environment for the team.
• Maintain team through recruiting, selecting, inducting, on boarding and training employees.
• Ensure all team members have the required training and resources available to them.
• Develop and implement effective rosters for Receptionist, Concierge team members.
• Maintain the general administration of the Centre, for example the disposal of medical checklist and maintenance of supplies such as stationery and kitchen stock orders.

About You

Our successful Leaders come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

• Available to commence from mid-November
• Experience in team leadership (2+ years) desirable
• Proven experience in successfully supporting a team, including the management of work allocation processes, performance management, coaching, staff development and career development.
• Demonstrated ability to effectively manage and influence a diverse range of conflicting priorities and multiple stakeholders.
• Ability to operate autonomously to achieve required results.
• Good time management skills and ability to work within a structured process

• Exceptional customer service focus, capability and delivering results to meet customer expectations.
• Well developed, written, oral and interpersonal skills with an ability to liaise, negotiate and influence stakeholders and team members to achieve outcomes

Be at the heart of it with Bupa

Our Parramatta team are driven and professional, and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the heart of everything we do.

• No late night or overnight shifts or working public holidays
• A big, supportive team where your contribution is truly valued – our people love working at Bupa
• Opportunity to build your career with a Global leader in healthcare
• Significant Bupa product and services discounts
• Located in the heart of Parramatta, NSW

Apply now!

We\'ll start interviewing as soon as we receive your application.