Senior Administration Assistant/Administration Assistant (Part time/Full time)

Neurological Rehabilitation Group; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Job summary

Neurological Rehabilitation Group in Mount Waverley, VIC, seeks a Senior Administration Assistant or Administration Assistant. The role offers either full-time employment initially, with part-time considered for the right candidate, and an opportunity to grow within a collaborative team of health professionals.

You will be the first point of contact for patients, manage bookings and payments, and support financial tasks while contributing to a supportive, learning-focused workplace.

Qualifications

• Administration experience in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency with basic computer systems and payments handling.

Responsibilities

• Manage phone calls and patient bookings.
• Take payments and manage funding for patients.
• Support the Practice Manager and perform delegated duties as required.

Job description

Senior Administration Assistant/Administration Assistant (Part time/Full time)

Neurological Rehabilitation Group – Mount Waverley VIC

We are an energetic and invested team of physiotherapists, exercise physiologists, allied health assistants and administrative staff working together todeliver outstanding services in an environment where patients and families feel welcome, safe and in expert hands. We are looking for a senior administration assistant or administration assistant (depending on experience) to join our fun and collaborative team. At Neurological Rehabilitation Group, you will be supported to learn and develop the tools to thrive in your career while working with a highly skilled team that love what they do.This role presents an opportunity for those who love working in administration that are looking for a place to grow and learn. We are seeking to fill this position in a full time capacity, however part time will be considered for the right applicant. If you are looking for meaningful work and to make a genuine impact on people’s lives, then this is the job for you.

What we do:

We provide an individualized, person-centered service to a range of neurological and vestibular clients and are leaders in concussion management which falls within the thriving vestibular service. Our community is important to us, and we take pride in assisting them to achieve their goals and functional potential in a professional,supportiveand funenvironment. Our primary location is in Mount Waverley with purpose-built rooms in both Mount Waverley and Ivanhoe and consulting rooms in St Kilda and East Melbourne. We work in a large open environment where we create a feeling of community among staff and clients and take pride in providing our patients with the best care possible.

Who we are:

An NRG team member embodies our values of Versatile, Invested and Passionate and demonstrates behaviours that align with these company pillars in everyday practice. We are committed to embracing the individuality of each staff member and client and demonstrate agile thinking to help them achieve their best. We are curious life-long learners who share our strengths and collaborate amongst colleagues, families and other health professionals to leverage our expertise. We love what we do, and we make work fun!

About the team and the role:

Our Administration team are vital to our practice – they are the first people that our patients talk to on the phone and see as they walk through the door. The administration team consists of a Practice Manager, Administration Leads, Senior Administration Assistants and Administration Assistants who are supported by the General Manager and Principal Physiotherapist.

We pride ourselves on having good customer interaction and ensuring that our patients feel at home which starts with the administration team.

The Administration Assistant role will entail managing phone calls and patient bookings as well taking payments and managing the funding of patients. This will require exceptional communication skills with a wide range of stakeholders, high level multitasking ability and proficient computer skills.

The Senior Administration Assistant holds the same roles as the Administration Assistant, but they are also responsible for additional duties related to financial management, such as remittances and invoice payments, and staff training, supervision and development. Someone with attention to detail, that is motivational, approachable, patient and has excellent communication skills would be well suited to this role.

This role would be based primarily at our Mount Waverley site however there may be a need to also work at the Ivanhoe site.

What we are looking for:

We are looking to find someone who is the right fit for our team. Our ideal candidate will be passionate about the work they do as well as being an enthusiastic member of a team.They will show their versatility in an ever changing and high speed work environment, and become invested in the ideals of the business and the work they are doing as well as the team that they are entering. We are recruiting to either a senior administration assistant or administration assistant role, depending on skills and experience.

Flexibility:

You will have the option of flexible hours

Team culture:

The culture at NRG is built on our values:

We are Versatile and our flexible workplace encourages you to be your best self

We are Invested in our team and support growth individually and collectively

We are a Passionate team that genuinely love what we do and doing it together

Fun and supportive administration team fostering learning and team collaboration

Access to our Employee Assistance Program

Regular social functions

Regular practice wide workshops and team building activities

Supervision structure:

We have a tiered approach to support with a practice manager, administration leads, senior staff and administration staff to provide optimal support both personally and professionally. We provide:Annual reviews, monthly supervision, team meetings, and daily huddles as well as informal support and team collaboration whenever required

Development and career progression opportunities:

Senior support to explore specific areas of interest and develop skills to support progression

For further information, please contact Tamica Sturgess on9803-7755or******@neurorehab.com.au

Some testimonials from our Staff:

"NRG is a lovely, inviting experience that always puts a smile on your face. It is a rewarding place to work, giving you the opportunity to interact with the best people and thrive in your environment. While it is a high intensity place to work, it is also fun, fast paced place that is always putting you first. Both the staff at NRG and the clients we see are nothing but beautiful; always welcoming everybody into the building and willing to go the extra mile to support the community"

Lachie and Rose - Admin Team Members

"Working at NRG is a very positive and rewarding experience. Every staff member at NRG, from all clinicians to admin, strive to provide the best care for every client that comes into the clinic. It is special to know that you are making a positive impact on an individual’s rehab and helping them work towards and achieve their goals. All the staff at NRG are always willing to help each other out or have a chat about things during the workday or on lunch breaks. This culture within the team makes it easy to come to work, as it is reassuring to know that everyone is positive and open to helping out"

Damon – Allied Health Assistant

Over the last four years I have been lucky enough to work alongside an amazing group of clinicians and reception staff at the Neurological Rehabilitation Group. I have never experienced such a supportive, engaging, fun and rewarding workplace; and would highly recommend this workplace to others!