Senior Account Manager - Events & Exhibitions

Expo Centric; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

Expo Centric is seeking an experienced Account Manager to lead client projects from brief through on-site execution and post-show review across Australia and beyond.

You will own delivery, manage quotes and proposals, coordinate with design, production and warehouse teams, and ensure seamless results. Strong CRM experience (HubSpot, AroFlo or similar) and a track record of building client trust are essential; willingness to travel and be on-site during installations is required.

Qualifications

• 3+ years in account/project management in events, exhibitions, fit-out or creative production.
• Exceptional communication and a track record of earning client trust and repeat business.
• Commercial nous: margins, scope and how to deliver value without compromise.
• Experience using CRM and costing tools (HubSpot, AroFlo or similar).
• Comfort working under pressure, juggling deadlines and making judgments with limited information.
• Willingness to travel and be on-site during project installations.
• Exposure to high-profile clients and internationally recognised brands.
• Hybrid working arrangements with clear performance pathways.

Responsibilities

• Lead new and existing client projects from brief to delivery, ensuring every detail is flawlessly executed.
• Manage quotes, proposals, client negotiations, and approvals with commercial and creative insight.
• Liaise daily with internal design, production, and warehouse teams to deliver seamless results.
• Be hands-on during bump-in and bump-out to ensure real-time issue resolution and client satisfaction.
• Maintain precise data in HubSpot and AroFlo, overseeing project timelines, budgets, and margin performance.
• Collaborate with external suppliers and internal stakeholders across every touchpoint.

Skills

Client relationships

Project coordination

CRM tools

Budget management

Cross-functional team

Travel willingness

On-site delivery

Tools

HubSpot

AroFlo

Job description

Expo Centric is seeking an experienced Account Manager to lead client projects from brief through on-site execution and post-show review across Australia and beyond.

You will own delivery, manage quotes and proposals, coordinate with design, production and warehouse teams, and ensure seamless results. Strong CRM experience (HubSpot, AroFlo or similar) and a track record of building client trust are essential; willingness to travel and be on-site during installations is required.