Senior Account Manager - Australia

Netflix Australia Pty Ltd; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Netflix Australia Pty Ltd is seeking a Senior Account Manager to join the Ads team in Australia. You will nurture strategic client and agency relationships, drive advertiser retention and growth, and lead end‑to‑end campaign workflow from pre‑to post‑sale.

The role emphasizes problem solving, proactive communication, and strategic account planning to position Netflix Ads as a trusted partner for advertisers, with a focus on long‑term partnership growth.

Qualifications

• Extensive experience in account management and/or sales planning across offline and digital media.

Responsibilities

• Manage top client and agency relationships with a strategic growth focus.
• Serve as primary contact for campaign escalations and resolve issues with cross‑functional teams.
• Collaborate with Sales Partners to understand client goals and develop structured growth plans.
• Lead weekly pipeline and pacing meetings with Sales Partners for launches and performance reviews.
• Contribute to strategic media plans and RFP responses including pricing and targeting.
• Coordinate with cross‑functional teams on production of custom creative assets.
• Share learnings with regional Account Managers to drive best practices.
• Oversee delivery performance of campaigns and agree on optimization tactics with clients.
• Provide post‑campaign wrap reports and campaign insights to clients.
• Navigate escalations and drive long‑term solutions to prevent recurrence.
• Maintain deep knowledge of Netflix Ad products, sponsorships, targeting, and policies.

Skills

Account Management

Sales Planning

Programmatic Video

CRM

Ad Ops

Stakeholder Management

Data Analysis

Tools

CRM systems

OMS

Ad Servers

Nielsen

ComScore

Moat

IAS

DoubleVerify

Kantar

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role:

Netflix is seeking a Senior Account Manager to join our growing Netflix Ads team in Australia. This role is a critical partner to Sales and cross-functional stakeholders, responsible for managing our most strategic client and agency relationships. The Senior Account Manager will focus on advertiser retention and growth while leading the full pre-to-post sale campaign workflow. A key part of the role is demonstrating strong problem-solving skills — engaging directly with clients, anticipating challenges, and driving long-term solutions through clear communication and strategic account planning. This position requires balancing commercial strategy focussing on account growth with operational excellence, ensuring Netflix Ads is seen as a trusted, solutions-oriented partner to our advertisers.

Key Responsibilities:

• Manage our top accounts with a strategic focus on long term partnership growth
• Serve as the first point of contact for campaign-related escalations, resolving complex issues in partnership with cross-functional teams before they require management intervention
• Partner with aligned Sales Partners and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent client service and develop structured plans for account development
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
• Build Strategic Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Partner with cross-functional teams on the production of custom creative assets
• Collaborate with Account Managers in other regions to share learnings and best practices
• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
• Provide clients with necessary campaign performance including post-campaign wrap reports
• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
• Maintain an in-depth understanding of Netflix Ad products, sponsorship offerings, targeting capabilities and ad policies.
• Contribute to monthly billing & invoicing process with clients and finance team
• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We’re Looking for:

• Extensive experience in Account Management and/or Sales Planning across both offline media (e.g., TV, sponsorships, live events) and digital advertising platforms, with a strong focus on programmatic video advertising
• Excellent problem-solving skills, with the ability to engage directly with clients, navigate challenges, and drive long-term solutions through clear and effective communication
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
• Strong knowledge of digital media sales and marketplaces, including Direct IO, Programmatic Guaranteed, and PMP advertising
• Proven track record in advertiser retention and growth, with expertise in strategic account planning
• Excellent verbal and written communication skills including experience engaging with senior-level stakeholders
• Strong analytical and strategic thinking skills, with the ability to make data digestible and actionable for cross-functional teams
• Demonstrated project management skills, with the ability to manage multiple campaigns and stakeholders simultaneously
• Familiarity with advertising research and verification vendors such as Nielsen, ComScore, Moat, IAS, DoubleVerify, Kantar, etc.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.