Senior Account Manager

Iress; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Referral bonus

Starting school leave

Parental leave

Discounted health insurance

Job summary

Iress in Australia seeks a Senior Account Manager to own and grow strategic Trading client relationships across ANZ. You’ll be the senior commercial partner, translating client priorities into Iress value and driving recurring revenue from GTMD products.

You’ll move between executive conversations and day-to-day client needs, coordinating cross-functional teams to deliver outcomes, build trusted relationships and help shape product and market strategies.

Qualifications

• Proven success in account management or similar commercial role in financial services or markets tech.
• Strong understanding of trading environments, workflows and tech needs.
• Experience with funds management, asset management or broking.
• Track record of retaining clients and expanding revenue.
• Excellent negotiation, presentation and communication skills.
• Commercial and financial acumen to link client priorities to outcomes.
• Ability to coordinate cross-functional teams and manage multiple priorities.
• Disciplined approach to account planning and CRM.
• Curiosity about products, technology and market developments.

Responsibilities

• Own a portfolio of strategic Trading clients, building trusted relationships from operational and execution teams through to executive leadership.
• Develop account plans and a proactive engagement rhythm, including relationship reviews, executive briefings and business or steering meetings.
• Protect and grow recurring revenue through strong retention, renewals, increased product adoption, and relevant upsell and cross-sell opportunities.
• Lead or support commercial negotiations, licensing discussions and renewals; maintain a healthy, well-qualified pipeline and accurate forecasts.
• Help clients implement, embed and optimise GTMD products—translating product features, releases and technical concepts into business value.
• Bring the right Iress teams together to progress client projects, resolve complex issues and deliver on commitments.
• Share client and market insight with Product & Development and other teams to inform product improvements, propositions and go-to-market activity.
• Build your network across the financial markets industry, stay close to trading trends and contribute to a collaborative, high-performing commercial team.

Skills

Account management

Relationship management

Trading knowledge

Negotiation

Presentation skills

Cross-functional teamwork

Job description

See yourself being part of a large, transformational change? This could be the role for you!

At Iress, we make things happen

We believe technology should help people perform better every day.

Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.

More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers.

Iress is one of Australia’s largest technology companies and employs more than 1,500 people across Australia, the United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress!

Turn trusted client relationships into lasting growth across the trading markets.

We’re looking for a Senior Account Manager to own and grow strategic Trading client relationships across ANZ. Based in Sydney and reporting to the Head of Commercial, ANZ, you’ll be the senior commercial partner clients rely on to understand their priorities, connect them with the right Iress expertise and help them get more value from our Global Trading and Market Data products.

This is a role for someone who can move confidently between executive conversations and the detail of day-to-day client needs. You’ll protect and grow recurring revenue, uncover opportunities to deepen partnerships, and bring the client and market perspective back into Iress. Your work will help shape practical outcomes for clients—and the future of our commercial relationships.

Some of the amazing things you’ll be involved in

• Own a portfolio of strategic Trading clients, building trusted relationships from operational and execution teams through to executive leadership.


• Develop clear account plans and a proactive engagement rhythm, including relationship reviews, executive briefings and business or steering meetings.


• Protect and grow recurring revenue through strong retention, renewals, increased product adoption, and relevant upsell and cross-sell opportunities.


• Lead or support commercial negotiations, licensing discussions and renewals; maintain a healthy, well-qualified pipeline and accurate forecasts.


• Help clients implement, embed and optimise GTMD products—translating product features, releases and technical concepts into business value.


• Bring the right Iress teams together to progress client projects, resolve complex issues and deliver on commitments.


• Share client and market insight with Product & Development and other teams to inform product improvements, propositions and go-to-market activity.


• Build your network across the financial markets industry, stay close to trading trends and contribute to a collaborative, high-performing commercial team.

What you will bring

• Demonstrated success in account management, relationship management or a comparable commercial role in financial services or financial markets technology.


• A strong understanding of trading environments, including relevant business practices, workflows and technology needs.


• Experience working with funds management, asset management, broking or related financial markets organisations.


• A track record of retaining clients, growing revenue, expanding solutions and delivering against commercial targets.


• Confidence building relationships and influencing stakeholders at all levels, including senior executives; strong negotiation, presentation and communication skills.


• Commercial and financial acumen, with the judgement to connect client priorities to sustainable outcomes for both the client and Iress.


• The ability to coordinate cross-functional teams, navigate complex issues and keep multiple stakeholders and priorities moving.


• A disciplined, organised approach to account planning, CRM, pipeline management and forecasting.


• Curiosity about products, technology and market developments, with the ability to explain complex ideas in clear, relevant terms.


• A practical, adaptable and client-first mindset, underpinned by integrity, accountability and a commitment to strong service.

Why work with us?

• 8 additional paid days per year to extend your weekends


• Hybrid working


• Generous cash bonus for every successful referral


• Starting school leave - 8.5 days of leave to assist your children with the transition to school


• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work


• 3 days’ paid leave per year to participate in charity initiatives


• Discounted health insurance premiums


• Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture.

We strongly believe that diversity is what makes our teams and our products succeed.

Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age.

Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit iress.com/join-us/careers.

Employment Type

Employee

Time Type

Full time