Security Services Technician & Quoting Specialist

Glenco; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Glenco specialises in the installation, integration and maintenance of security surveillance, intruder alarms, integrated access control, and intercom systems. Glenco is expanding and seeks a Security Service and Sales Technician to join the team, combining quotations work with onsite service and small projects.

The hybrid role provides roughly two and a half days per week for quotations and sales support, and two and a half days onsite delivering service.

Qualifications

• Minimum of 5 years in the security industry.
• Experience with CCTV, access control, alarms and intercom systems.
• Security quoting experience preferred.
• Strong troubleshooting and fault-finding skills.
• In-depth knowledge of current industry standards.
• High computer literacy and a working knowledge of Microsoft Office Suite.
• The ability to interpret plans and technical drawings.
• SimPro experience would be advantageous.
• Electrical Licence (preferred).
• Strong work ethic with a positive can-do attitude.
• Highly presentable with the ability to build rapport.

Responsibilities

• Prepare accurate and timely quotations for security service, maintenance and installation projects.
• Review plans, specifications and site information to determine project scope and pricing.
• Follow up quotes with customers & build strong relationships to maximise conversion opportunities.
• Provide technical advice and recommend practical security solutions that meet customer needs.
• Complete service, maintenance, fault finding and installation works onsite to a high standard.
• Prepare accurate job documentation, including scopes of work, drawings and supporting information.
• Work closely with the operations team to ensure jobs are delivered safely, efficiently and profitably.
• Maintain accurate records and update job information within SimPro and other business systems.
• Identify opportunities for additional work and contribute to the continued growth of the business.
• Provide prompt, professional and accurate support to customers, management and the wider team.
• Actively contribute to continuous improvement initiatives and the future growth of the business.
• Promote Glenco's values by delivering exceptional customer service and maintaining a positive, team-focused attitude.

Skills

Security industry experience

Troubleshooting

Communication

Plans & drawings interpretation

Microsoft Office

SimPro

Electrical Licence

Education

Electrical Licence (preferred)

Tools

SimPro

Microsoft Office

Job description

Glenco specialises in the installation, integration and maintenance of security surveillance, intruder alarms, integrated access control, and intercom systems. Glenco is expanding and seeks a Security Service and Sales Technician to join the team, combining quotations work with onsite service and small projects.

The hybrid role provides roughly two and a half days per week for quotations and sales support, and two and a half days onsite delivering service.