Security Officer - North Queensland; Cairns, Townsville and Mackay

WILSON GROUP; Mackay; Hybrid; AUD 93,000 - 110,000; Full time

Job summary

A leading security services provider is seeking Security Officers in North Queensland, including Cairns, Townsville, and Mackay. The role involves customer service, monitoring security systems, and responding to emergencies. Candidates should have a valid QLD Security License and a commitment to team collaboration. Opportunities available for casual, part-time, and full-time positions with the potential for high earnings. Training and development programs offered.

Benefits

Health Insurance discounts

Employee Assistance Programs

Comprehensive Training and Development

Qualifications

• Proven strong customer service skills.
• Ability to work autonomously or as part of a team.
• Experience with corporate real estate contracts is desirable.

Responsibilities

• Provide strong customer service solutions.
• Monitor CCTV and access control systems.
• Conduct building patrols to identify and report safety risks.

Skills

Customer Service Skills

Problem-solving mindset

Teamwork

Proactive approach

Education

Valid QLD Security License

Current First Aid & CPR Certificate

Tools

CCTV Systems

Access Control Systems

Microsoft Programs

Job description

Security Officer - North Queensland; Cairns, Townsville and Mackay

Date: 13 Sept 2025

Location: Brisbane, AU

Custom Field 1: Wilson Security Pty Ltd

Security Officer - North Queensland; North Queensland; Cairns, Townsville and Mackay

ABOUT WILSON:

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.

ABOUT THE ROLE:

• Location: Various locations across North Queensland; Cairns, Townsville and Mackay
• Casual, Part Time and Full Time Opportunities available
• Security licence holders new to the industry welcome to apply
• Weekday and weekend shifts available
• 4-12 hour shifts available
• Potential earnings up to $110,000 p.a. subject to availability, hours worked including overtime, classification, and other factors
• Level 2

Wilson Security is expanding in North Queensland, securing additional contracts that strengthen our presence in the whole of Queensland. This growth has created new roles within our Queensland team, focused on enhancing response and support capabilities for our existing teams and clients.

These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES:

• Providing strong Customer Service solutions to visitors, contractors & client
• Proactively monitoring CCTV and Access Control Systems
• Conducting building patrols to actively report and mitigate security & safety risk
• Identifying and reporting hazards and building faults for rectification
• Providing support to tenants and Facilities
• Managing contractors and deliveries through dock management
• Responding to emergency situations

WHO WE ARE LOOKING FOR:

• Strong Customer Service Skills
• Proactive and problem-solving mindset
• Willing to support and step up as required into other roles
• Ability to work well in a team or autonomously
• Ability to work in a rotational roster (Nights/Days/Weekends)
• Australian Citizen or hold Unlimited Work Rights
• Previous experience in Corporate Real Estate Contracts (highly desirable)
• Demonstrated ability to prepare and write reports
• Demonstrated ability in the use of Computers and Security related systems (Access Control, CCTV, Microsoft Programmes)
• Availability to and physical fitness to walk and stand for long periods
• Valid QLD Security License (including Monitoring Subclass)
• Crowd Control endorsement will be highly desirable
• Current First Aid & CPR Certificate

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.