Security Control Room Operator - Homebush Area

Australian Concert & Entertainment Security; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading security firm in Sydney is looking for a Security Control Room Operator to ensure safety at major events. The role involves monitoring live operations, responding to incidents, and managing access control. Candidates must have a NSW 1A Security Licence, experience in an Event Control Room, and strong communication skills. This position requires flexibility for a 24/7 rotating roster.

Benefits

Ongoing training

Supportive team environment

Exposure to major events

Qualifications

• Minimum 12 months of Event Control Room Operator experience.
• Ability to remain composed in emergency situations.
• Flexibility for a 24/7 rotating roster.

Responsibilities

• Monitor live operations via CCTV and security systems.
• Respond to alarms and coordinate emergency response.
• Manage access control to restricted areas.

Skills

CCTV monitoring

Incident response

Report writing

Communication

Education

NSW 1A Security Licence

First Aid and CPR certificate

Full NSW Driver’s Licence

NSW RSA Card

Tools

Emergency response protocols

Security systems

Job description

Security Control Room Operator - Homebush Area

As a Control Room Operator in a dynamic, event-based environment, you’ll be at the heart of safety and coordination across some of Sydney’s largest and most high-profile venues. Every decision you make will help protect people, secure assets, and keep operations running smoothly.

In this role, you will:

• Monitor live operations via CCTV and integrated security systems, ensuring strict compliance with SOPs.
• Respond quickly and calmly to alarms, incidents, and emergencies, escalating as required.
• Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders.
• Manage access control to restricted areas, ensuring only authorised personnel are admitted.
• Produce accurate reports and incident logs that capture essential details and support accountability.
• Maintain operational readiness by checking and managing critical equipment and systems.

This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.

About You
We’re looking for someone who:

• Holds a current NSW 1A Security Licence (minimum 12 months).
• Has proven Event Control Room Operator experience (essential).
• Excels at report writing, record-keeping, and detail accuracy.
• Communicates clearly and remains composed in fast-moving or emergency situations.
• Can work confidently with established procedures and adapt to real-time updates.
• Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays.
• A current First Aid and CPR certificate.
• A valid Full NSW Driver’s Licence.
• A Current NSW RSA Card.
• Additional certifications (or willingness to obtain): Traffic Control, White Card, Fire Warden and Chief Warden.

Why ACESGroup?
Be part of a trusted name in security and event safety. At ACESGroup, you’ll gain exposure to major events, access ongoing training, and work within a supportive team environment that values professionalism and precision.

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.