Seasonal Gift Hamper Admin & Customer Service Specialist

The Complete Basketcase Group; Melbourne; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

The Complete Basketcase is seeking a Christmas Seasonal Administration and Gift Hamper Retail Assistant in Kensington, Victoria. The role is casual, 30-35 hours per week from November through Christmas, Monday to Friday.

You will handle orders, assemble hampers, and support sales initiatives in a small family-run team. Ideal candidates show enthusiasm, empathy, attention to detail, and the ability to work both independently and with the owner.

Qualifications

• Proven Customer Service Experience.
• Demonstrated office administration experience.
• Confidence to learn new systems quickly.
• Experience with Excel and Word.

Responsabilités

• Provide excellent customer service over the phone and via email.
• Ability to manage multiple tasks and stakeholders.
• Print and allocate online orders via Shopify.
• Process phone and email orders.
• Make and dispatch gift hampers.
• Email or use suppliers online ordering system under management direction.
• Process invoices through Xero.
• Assist with generating new sales/gift ideas.
• Track and follow up issues with gift deliveries.
• Manage customer expectations.

Connaissances

Customer service

Multitasking

Shopify orders

Phone & email orders

Gift hampers

Supplier ordering

Xero invoices

Sales ideas

Delivery tracking

Formation

Office administration

Excel

Word

Outils

Shopify

Xero

Description du poste

The Complete Basketcase is seeking a Christmas Seasonal Administration and Gift Hamper Retail Assistant in Kensington, Victoria. The role is casual, 30-35 hours per week from November through Christmas, Monday to Friday.

You will handle orders, assemble hampers, and support sales initiatives in a small family-run team. Ideal candidates show enthusiasm, empathy, attention to detail, and the ability to work both independently and with the owner.