School Engagement and Recruitment Assistant

Swinburne University of Technology; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Melbourne seeks a School Engagement and Recruitment Assistant to connect with schools and inspire future students. The role involves planning school visits, representing the institution at events, and supporting recruitment efforts. Ideal candidates are proactive and have experience in customer-focused roles, along with strong organizational and communication skills. Flexible working arrangements and staff discounts are offered.

Benefits

Flexible working arrangements

Exclusive staff discounts

Generous parental leave

17% super and salary packaging options

Qualifications

• Proven experience in a sales support or customer-focused role.
• Excellent communication and interpersonal skills.
• Outstanding time management skills to meet tight deadlines.
• Solid understanding of Australia's education systems and frameworks.
• Familiarity with the secondary and tertiary education landscape.
• Experience with CRM systems is advantageous.

Responsibilities

• Connect with schools and inspire future students.
• Support events and follow up on enquiries.
• Help plan school visits and represent Swinburne at events.

Skills

Sales support experience

Communication skills

Time management

Understanding of Australia's education systems

Familiarity with CRM systems

Tools

Customer One

Salesforce

Job description

School Engagement and Recruitment Assistant

We’re looking for an enthusiastic and organised Schools Engagement and Recruitment Assistant to join our passionate Future Students team at Swinburne University of Technology.

In this exciting role, you’ll help us connect with schools, inspire future students, and showcase everything Swinburne has to offer. From supporting events and following up on enquiries to supporting our recruitment strategy — you’ll be at the heart of helping people take their next big step.

No two days will be the same. You might be helping plan a school visit one day and representing Swinburne at an event the next. You’ll work closely with a supportive team, gaining hands-on experience in recruitment, events, and communications — all while making a real difference in shaping students’ futures.

If you’re organised, people-focused and excited by the idea of bringing opportunities to life, we’d love to hear from you.

About You

We’re looking for someone who’s proactive, organised and passionate about supporting students on their education journey. To succeed in this role, you’ll bring:

• Proven experience in a sales support or customer-focused role, ideally within a service-based environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships, collaborate effectively, and negotiate with confidence.
• Outstanding time management skills and the ability to stay organised, meet tight deadlines, and thrive under pressure.
• A solid understanding of Australia’s education systems and frameworks, along with awareness of relevant government policies.
• Familiarity with the secondary and tertiary education landscape — including VTAC application and selection processes and higher education reforms (highly regarded).
• Experience using customer relationship management (CRM) systems such as Customer One or Salesforce would be advantageous

What We Offer You

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing your suitability for this position.

Diversity, Equity and Inclusion: Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process.

Victoria’s Commitment to Action: Improving international student employment outcomes. As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.